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Alicia Jeffery
Alicia Jeffery at Ken Ganley Ford Parma
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Alicia Jeffery

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
143 Reviews
4.8

143 Reviews

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143 Reviews of Alicia Jeffery

March 03, 2025

Dealership Rating
Employee Rating

Alicia was great to work with. She was willing & able to work within my budget. She was friendly & caring always great to talk to. When parts came in the service was done very fast More

by J.di
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 03, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Alicia and our team, and we look forward to working with you again.

March 03, 2025

Dealership Rating
Employee Rating

Alicia was great to work with. She was willing & able to work within my budget. She was friendly & caring always great to talk to. More

by BIKER16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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February 28, 2025

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Employee Rating

Very slow be prepared to wait all day for anything other then an oil change More

by Joseafuentesjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Mar 03, 2025

Ken Ganley Ford Parma responded

Thank you for your feedback. We are sorry that your experience at Ken Ganley Ford Parma did not meet your expectations. We would like to discuss this matter further to help address your concerns to the best of our abilities. Someone from our dealership will be reaching out to you very soon to address the issues. Thank you again for your feedback. It helps us to get even better.

February 27, 2025

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Employee Rating

Can always rely on this location for a great service experience. Clean facility and friendly personnel. More

by GLEN398
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 28, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review, Glen. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

February 27, 2025

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Employee Rating

Did a great job keeping my vehicle clean and running. Protected my vehicle from the watson windstorm that came through Parma during that time. Could not ask for more personalized service More

by ALICIAJEFFERY48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky

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Feb 28, 2025

Ken Ganley Ford Parma responded

Alicia, thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

February 25, 2025

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Employee Rating

This dealership is in a very good location. They were quick to get me an appointment, they were very curtious and got the job done very quickly to solve my problem. The lady that wrote my bill More

by MRZ.SKEET55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 26, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 24, 2025

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Employee Rating

Fantastic service, were working hard to meet our needs as a customer. Staff was wonderful and very helpful. More

by mburke3889
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: C.J. Overman, Dan Overman, Nick Feruito

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Feb 25, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

February 23, 2025

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Employee Rating

We bought our last five vehicles from Ganley, great service , love the new place, definitely will be back More

by DLEWIS6357
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 23, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

February 21, 2025

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Employee Rating

Service person knew exactly what he needed to do. I would have him back any time. More

by RSNYDER3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga

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Feb 21, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

February 20, 2025

Dealership Rating
Employee Rating

They make getting your car serviced Easy and very friendly. Very clean inside and I would use them again More

by klscruggs3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou, Jeremy Watson, Matt Newman, Dylan Yavorsky

Report | Print
Feb 20, 2025

Ken Ganley Ford Parma responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Feb 23, 2025

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if there is anything else we can do for you; we are more than happy to help!

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