Alexis Gross | Page 2

Communication breakdown...but things work out in the end! Back in 2016 I bought my current Ram 1500 from Manny Gonzalez at this dealer. My wife and I visited this dealership back in June and spoke with Sam re Back in 2016 I bought my current Ram 1500 from Manny Gonzalez at this dealer. My wife and I visited this dealership back in June and spoke with Sam regarding one of their custom Jeep Wranglers. My wife and I had some concerns about the handling of this Jeep and he said he would get it down to service to be looked at. A few days went by and we were awaiting word of the status of the Jeep. We made a few calls over the next few days/weeks, as well as emails. There was a lack of follow up on our questions, which caused my wife and I have moved on in our search for a new vehicle at a different dealer. FOLLOW UP...good news we were inspired to reach out once again to St Charles by the reduced price on the custom Jeep Wrangler, and the positive reviews of Haley Beyer. Thankfully Manny returned to the dealership! I experienced nothing but a warm friendly greeting, great service, and a quick negotiation which respected the time of ALL involved. We made a deal on a vehicle which was not on the lot. We wound up in a Wrangler service rental for the week. This was a mixed blessing, we found out that we really loved the Wrangler, but it was not the fit for our commute/use. Manny was totally understandable as I felt quite embarrassed that we negotiated a deal and it wasn't until my work commute that we realized that it was not the right fit. We had one last "off-road" vehicle to consider on our list...the initial numbers did not work out, but Manny recommended the 19 1500 Laramie which was comparable to our existing Ram. Haley did an amazing job of showing us the new 19 Ram, and comparing it to our existing 16. She is extremely knowledgeable and a joy to work with...if you don't like dealing with the typical sales attitude...Haley is what you are looking for. Vehicles sell themselves, it is up to the salespeople to know the vehicle, show you the vehicle, and allow you the "no pressure" attitude to consider your options. Manny once again respected our time, and we were able to come to a quick negotiation that satisfied everyone involved. It was a busy weekend at the dealer, things could have moved a bit faster, but things did flow pretty smooth. If I could remember the name of the finance manager, I would recommend him as well...once again not pushy, knew his job inside and out, respectful, funny, and made a stressful confusing job of signing much easier. I will be giving service another chance as there are a few items they need to deal with that have been found...we shall see. More

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Nice and lovely people! They attended us fast! I recommend the dealership they have nice people, and they attend fast! Service is great! They are great at explaining everything in the process of bu I recommend the dealership they have nice people, and they attend fast! Service is great! They are great at explaining everything in the process of buy a vehicle! More

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Knowledgeable and Friendly Super Happy with my new Jeep Compass! Haley was and continues to be extremely helpful, very knowledgeable and informative on all the features and opti Super Happy with my new Jeep Compass! Haley was and continues to be extremely helpful, very knowledgeable and informative on all the features and options available. More

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Easy and friendly experience After having two bad experiences at Jeep dealers previously, I was skeptical. I texted with the online sales rep, Alexis before going in. I already kn After having two bad experiences at Jeep dealers previously, I was skeptical. I texted with the online sales rep, Alexis before going in. I already knew the stock number and internet price I wanted to pay. When I got to the dealership, the car I wanted was ready for me in the front and they knew I was coming. They first presented a much higher number than I was guaranteed and when I told them that, they came down without an issue and I was given the internet price as promised. The appraisal for my trade in was equal to that of which carmax appraised, so I felt that was fair. There was no pushback and both the salesman I worked with, Dick, and the sales manager, Sam, were very polite and pleasant to work with. I feel like I got a very good deal on my car and I would recommend them to others. More

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Puts the customer first New car buying process went smoothly from start to finish. Staff was friendly, professional, and knowledgeable. “If it mattered to me it mattered to New car buying process went smoothly from start to finish. Staff was friendly, professional, and knowledgeable. “If it mattered to me it mattered to them”! More

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Best CDJR Dealership! St. Charles CDJR has a great team from sales to service! They work hard to get you the vehicle you want! Great working with Alex and Manny! St. Charles CDJR has a great team from sales to service! They work hard to get you the vehicle you want! Great working with Alex and Manny! More

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Great experience with Rigo Moreno It was my first time buying a used car through a dealership. My friend recommended me to see sales representative, Rigo Moreno. I had been texting wit It was my first time buying a used car through a dealership. My friend recommended me to see sales representative, Rigo Moreno. I had been texting with Alexis Gross about the Jeep I was interested in a day before I went in, she was quick to respond and answered all my questions and concerns thoroughly. As soon as I walked into the dealership, Sam Barakat (manager) greeted me with joy. Rigo already had the car ready for me, he thoroughly explained everything about the car and answered all my questions and concerns. I ended up trading in my old vehicle and buying the Jeep -the process was easier than I expected. Rigo Moreno, and the entire team at this dealership made me feel very welcomed and they were very organized. I am very pleased with my Jeep, and business with this dealership. More

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