Alexander Bono

Shoutout to ALEXANDER and this HORRIBLE dealership for selling me a 2021 Dodge Ram with a RIDICULOUS influx of issues. I have had my truck for not even 2 months before needing a new battery, new transmiss selling me a 2021 Dodge Ram with a RIDICULOUS influx of issues. I have had my truck for not even 2 months before needing a new battery, new transmission, new brakes, 4 new tires, and more issues resulting in me spending THOUSANDS OF DOLLARS not to mention me getting absolutely screwed on an 18% APR. None of these issues were apparent when buying the truck which is a clear indicator they are WIPING CHECK ENGINE LIGHTS OUT OF THE TRUCKS COMPUTER (ILLEGAL). The sad part is that almost ALL of these parts are under warranty, yet the seller Alexander won't return my calls and dealership is telling me "our hands are tied" anytime I call trying to get some type of assistance as this is an absurd amount of money for me to be putting out for a relatively new truck that I already pay a LOT of money for. Being a previous general manager in sales for years, it was very easy for me to identify this dealership and their sales team as a bunch of blood xxxxxxx cockroaches who will absolutely BURY you financially for a quick commission check. Sick to my stomach writing this review and knowing I did business with these people, STAY CLEAR FROM THESE PEOPLE!!! More

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The service was great, didn’t have to wait long at all and the workers were awesome! and the workers were awesome! More

by DALTONJC97 Verified Customer Verified Customer

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Alex was great and was cordial and polite. However, our vehicle was struck and damaged while there. Also, the problem for which it was originally taken is still broken. Alex is the only reason However, our vehicle was struck and damaged while there. Also, the problem for which it was originally taken is still broken. Alex is the only reason I will be returning. More

by DAMARTINEZ1988 Verified Customer Verified Customer

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This was the third time our vehicle was in with the same break issue since we purchased the vehicle. Our car ended up being there for almost 1 month and we received very poor status update communication. break issue since we purchased the vehicle. Our car ended up being there for almost 1 month and we received very poor status update communication. Starting with videos of a vehicle that was not ours, then ending with me having to call multiple times for an update with no call back. Finally received a text, not a phone call that our vehicle was ready... I spoke with managers who said we would receive a call back and we never did. More

by dawn.minerbi Verified Customer Verified Customer

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This dealer ship is very good i like it a lot and the tech that worked on my car did a good job. Tyler was his name if i remember correctly tech that worked on my car did a good job. Tyler was his name if i remember correctly More

by jcapt Verified Customer Verified Customer

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I went in to buy a 2019 pacifica. I saw the car and it had issues i was told the car will be certified and will have warranty after everything is fixed, I was looking at another pacif I saw the car and it had issues i was told the car will be certified and will have warranty after everything is fixed, I was looking at another pacifica same price and same mile but it had no issues. I was sold on the warranty and how the car was going to be perfect since it was going to certified. I came back to pick up the car a couple days later since the part that needed to be replaced was ordered, I took the car and before i got home the check engine light came on. I sent Justyn a message that same day with no reply. I then called the next day and Justyn told me i was going to get a call from service to get the issue fixed. I got a phone call from Alexander Bono and was told he will call me back to setup an appointment and he never called me back. (call was made on Friday) I have left multiple messages to Justyn and Alex and i have not receive a call back. Today is Friday and i still havnt received a call. This is very unprofessional. The part was $35 and it took 15 seconds to fix. (Brake positioning sensor) I will check again if the car has new codes since i dont trust the work that was done at your dealer. At this point i should have bought the one with out warranty instead of yours. If you want more feedback or if you want to correct this issue you can call me More

by Alberto Garces Verified Customer Verified Customer

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Brought in my car with electrical issue a d they run diagnostics. They say it’s my cluster and told me it would be over $2500 to replace. After they installed it they then tell me the battery is also an diagnostics. They say it’s my cluster and told me it would be over $2500 to replace. After they installed it they then tell me the battery is also an issue. They never mentioned the battery was an issue before during the $200 diagnostic but after I already paid for the cluster they now say I need to pay an extra $300 for a new battery. I’ve called and texted the service advisor Alex who was helping and so far haven’t heard back about any sort of resolution and now I’m stuck with my car having the same issues as I had when I came in but I’m out over $2000 and no resolution. More

by Charger16 Verified Customer Verified Customer

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Awesome , told him my concerns and issues were corrected !! Was able to get the truck back same day . Will only work with him!!! !! Was able to get the truck back same day . Will only work with him!!! More

by valenciac1988 Verified Customer Verified Customer

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I always trust Arrigo to analyze and solve my car problems efficiently and in a short amount of time. Their staff is competent and friendly problems efficiently and in a short amount of time. Their staff is competent and friendly More

by conniehanson10 Verified Customer Verified Customer

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They told me that I needed a cabin air filter changed in my truck so when I got home, I tried to change it, but I don’t even have one in my truck so it’s obvious didn’t even check to see if it’s dirty or no my truck so when I got home, I tried to change it, but I don’t even have one in my truck so it’s obvious didn’t even check to see if it’s dirty or not. They just tell you you need one. More

by TROCKSY1 Verified Customer Verified Customer

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