Alexa Talavera | Page 4

I had the pleasure of working with Joey Cheng on the purchase of my 6th Gen 4Runner. Joey was extremely responsive and helpful during the entire process. I feel that the pricing was extremely competitiv purchase of my 6th Gen 4Runner. Joey was extremely responsive and helpful during the entire process. I feel that the pricing was extremely competitive and fair. I highly recommend Heritage Toyota Owing Mills and will recommend them to anyone looking for a new Toyota! More

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My salesperson Drew Evens I worked with Drew Evens for my purchase of a used Mini sport from Heritage. I dealt with Drew over the phone as I am from out of state. He was very responsive to my many quest my purchase of a used Mini sport from Heritage. I dealt with Drew over the phone as I am from out of state. He was very responsive to my many questions about the vehicle and stayed in contact on his day off with his personal phone texting me updates. To be an out of state buyer I’m assuming sale people are thinking this is a waste of my time they will never complete this purchase. I never had that feeling from Drew he was genuine and upfront with information and negotiations. I would recommend him to anyone looking to purchase a vehicle he is newer to the location but an experienced sales person and as I discovered incredibly knowledgeable about Toyota trucks and Highlanders ( I’m also a Highlander owner since 2003). I appreciate his patience and assistance in guiding me through my first out of state purchase of a vehicle. The dealership: Negatives: The dealerships GM did not respond to emails about a pretty large dent in the side panel that I didn’t notice when I picked it up nor is it evident in the video my sales person sent. Positives: The same GM had me picked up at the airport and brought out to the dealership which I felt was a classy thing to do. The car had its battery changed the day before I picked it up The dealership returned some of my licensing fees after they dropped the ball on getting my tags up here in Massachusetts. I don’t ask for it a check just arrived also I thought a professional classy move. The finance manager I initially worked with was sufficient in her duties The finance manager that assisted her and then became my point of contact to get the tags resolved was fantastic. The dealerships has its issues but also had a lot of pluses. More

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My salesman William was very friendly and a pleasure to work with. Thank you for helping me purchase my first car! work with. Thank you for helping me purchase my first car! More

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I had an excellent experience at Toyota Owings Mills thanks to Alexa She was incredibly honest and professional throughout the entire process. She took the time to explain everything clearly and thoroug thanks to Alexa She was incredibly honest and professional throughout the entire process. She took the time to explain everything clearly and thoroughly, which made me feel confident in my decision. She was patient, knowledgeable, and always willing to answer my questions. I highly recommend working with her if you’re looking for someone trustworthy and committed to helping customers. More

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My salesperson Will was amazing and truly the only reason why i did not walk away from the deal. The Gm was great as well. The finance person not so much and she almost cost the deal ship the sale. She ran m why i did not walk away from the deal. The Gm was great as well. The finance person not so much and she almost cost the deal ship the sale. She ran my credit 2x why I’m not sure because I asked for only one specific term. She also tried to get me to try many finance companies when I specifically said only one. When questioned, she falsely told me that I would have to wait until the next day to get approval(approval I already had mind you) due to the late hour. Thats when the GM came and found the 2 approvals. Just not a good experience with her. More

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Mr King was super helpful in helping me get a car even with my not so good credit under repair… it was an awesome experience with my not so good credit under repair… it was an awesome experience More

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