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Alex Vasquez
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42 Reviews
42 Reviews
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42 Reviews of Alex Vasquez
November 05, 2024
Alex was great and the whole shop made it very easy to just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership just show up drop off my car and they arrange Uber for you if needed! I’ll be back everytime my neighborhood bmw dealership More
by BRIANA.MCKELLERY
Verified Customer
November 02, 2024
Alex is fantastic. I have always had a great experience. From a loaner call to keeping me informed every step of the way I have always had a great experience. From a loaner call to keeping me informed every step of the way More
by bradleygreen01
Other Employees Tagged: Alex in service
September 30, 2024
As a previous employee I know that SMBMW is always trying to improve in sales and customer service. I've always gotten great service from all departments. to improve in sales and customer service. I've always gotten great service from all departments. More
by TSUAREZ52
Other Employees Tagged: Hans Dakhlia, Chris Myers, Mario Guglielmelli, Henry Hall, Richard Clark , Cesar in service
September 24, 2024
Arrival and initial greeting with staff was nice. Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescend Once inside noticed the woman before me became upset with the man at the desk. Once it was my turn the man at the desk Alex was very rude, condescending and rushed me through the process. I had simple questions regarding an oil change and he was beyond unhelpful. I then understood why the woman before me was upset. Javier on the other hand with the Uber and Loaner program was VERY helpful and nice. Was able to answer questions politely and seemed to have a willingness to assist. Please train Alex on soft skills. To have a customer facing role and an attitude like his is very unpleasant! More
by SBUDDENSIEG
September 20, 2024
Very unprofessional team. Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! Car had issues, had to take back to dealership for service. Warranty extension info is not shared with us, even after asking!! More
by SREERAM44
Other Employees Tagged: Dellis Montell Jr., Thomas Nguyen, Yourik Ghadimi, Henry Hall, Richard Clark, Gary Zubko, Daniel Garcia, Cesar Cueva
September 04, 2024
Fantastic service from advisor (Alex), to mechanic (Victor), service manager, and porter. Quick, provisional, and very helpful. (Victor), service manager, and porter. Quick, provisional, and very helpful. More
by SEF0
Other Employees Tagged: Hans Dakhlia, Chris Myers
August 29, 2024
Gary and the used car manager were incredibly patient and accommodating. I would recommend to everyone accommodating. I would recommend to everyone More
by MATTGEZALYAN
Other Employees Tagged: Dellis Montell Jr., Thomas Nguyen, Yourik Ghadimi, Henry Hall, Richard Clark, Gary Zubko, Daniel Garcia, Cesar Cueva , Gary Gezalyan
August 22, 2024
Because they were racist and reported the parts of my vehicle that were not broken as broken. vehicle that were not broken as broken. More
by turancalik34
Other Employees Tagged: Mario Guglielmelli, Dellis Montell Jr., Thomas Nguyen, Yourik Ghadimi, Henry Hall, Richard Clark, Gary Zubko, Daniel Garcia, Cesar Cueva , ALEJANDRO MANCIAS
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