Alex Vasquez

The tried to upsell me on thousands of dollars of fixes I didn’t want, told me I needed a new battery after having had a brand new battery put in the day prior, and then after refusing to do work they still didn’t want, told me I needed a new battery after having had a brand new battery put in the day prior, and then after refusing to do work they still charged me for an hour because “the tried.” This place is a joke and should be investigated for fraud. More

by danielrobinsonmusic Verified Customer Verified Customer

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quality service, quality people. felt i was in good hands; so i will return, accordingly felt i was in good hands; so i will return, accordingly More

by GGROSS99X Verified Customer Verified Customer

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They work very efficiently so I didn’t wait long. Thank you for good service Thank you for good service More

by JOYHLEE Verified Customer Verified Customer

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I definitely have mixed feelings about the dealership. I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to I was assigned to Chris, who quoted me with almost 6k in repairs, I asked if they could check again, it was said that’s what was needed. I refused to pay it because I thought it was just too much. When picking up the car, Alex quoted me half of that and it ended up being not even $300. The problem that Chris said it had, was non existent. What had happened if I hadn’t refused? I would’ve spent a fortune on something it didn’t need, Alex doubled check because he’s an incredible person but still, they could have changed a perfectly fine part in my car. So that being said… you guys make your own conclusions. More

by ceci.labordeb Verified Customer Verified Customer

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Advisor I worked with, Norbert or Norman, really made for a bad experience. Intake took absolutely forever, as he was unable to find my appointment at first, asked for my phone # three times, asked over and a bad experience. Intake took absolutely forever, as he was unable to find my appointment at first, asked for my phone # three times, asked over and over again if I wanted this part of the service appointment or that (like replacing air filter, which he even had to admit was a standard part of service) and he tried to play it off as him asking because many BMW owners couldn't actually afford the cost of service. Even during intake, he frequently had to escalate his questions to Alex. Then he never notified me when my car was ready, causing me to waste hours and hours waiting until I just ended up going into the office and asking other people to check for me on his car. More

by swegman Verified Customer Verified Customer

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This dealership has the most incredible staff! !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond t !! Everyone was so nice!!! Very smart personnel, very kind, very knowledgeable a pleasure to work with my salesman went above and beyond the call of duty to explain every detail to me perfectly so that there would be no doubt at all when I purchased my brand new BMW he was a joy to work with. I will definitely buy another car from Santa Monica BMW.!!! The gentleman in the office who took care of the paperwork was very knowledgeable also and very kind and very easy to work with!!! I even talked to the owner who was extremely kind and extremely knowledgeable and just a joy to speak with everyone from the owner to the Salesman to the gentleman who does the paperwork made me feel so ease buying this brand new BMW it was a pleasure to work with them!!! Guy White More

by GUYWHITE1959 Verified Customer Verified Customer

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Yes. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. Santa Monica BMW . Yes. Santa Monica BMW. Gave me a water bottle, was refreshing. More

by Person Verified Customer Verified Customer

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Great service. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. Problems were identified and resolved very quickly. Much appreciated for the amaz9ng service. Thank you. More

by BASHIROT Verified Customer Verified Customer

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I have left two voicemails and two messages with the receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I b receptionist requesting a call back. I have not received a response. My vehicle was serviced by your dealership and I noticed damage to the rims. I believe the service department at your dealership is not addressing customer concerns. More

by erazouki Verified Customer Verified Customer

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Alex is BEST service advisor. Alex is BEST service advisor. Alex is BEST service advisor. Alex is BEST service advisor. Alex is BEST service advisor. More

by MASOUDH Verified Customer Verified Customer

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