Alex Ortiz

Oscar was professional, knowledgeable and patient. He was a pleasure to work with. Recommend asking for him He was a pleasure to work with. Recommend asking for him More

by STEVE S. Verified Customer Verified Customer

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Just purchased a 2025 Explorer. I filled out the initial "SurveyMonkey" survey and responded with all "5"s because I don't want to penalize my sales person. Nicole was fabulous and I filled out the initial "SurveyMonkey" survey and responded with all "5"s because I don't want to penalize my sales person. Nicole was fabulous and I'd certainly recommend her. Gabriel in Finance was great. Both easy to work with. Nicole did a great job of going over how the vehicle works and demonstrated same on highway drive. Now for the real less than '5" comments. Car was sent out of detail for delivery and had to go back to remove a white paint overspray or wax on the cargo rail. Easily seen, should have been corrected prior to us seeing it. Inside cleaning missed numerous smears on the back of the front row seats. Plastic cap that covers the 2nd row seat attachment was in the cargo area instead of installed where it should have been. (Took us about 2 minutes to find where it belonged and snap it in place.) Car was delivered with 52-53 pounds of air in the 4 tires. Should have been 33 and the tire reads max pressure of 50 psi. Sales manager said it was an oversight from the manufacturing process (i.e. someone missed it at the factory, but I wonder how many others have been missed as well.) Alex, new car sales manager sent tech to our house to correct the tire pressure within an hour of my call. Something I could have done but refused to do so. I chose this dealership in part because I have been very pleased with the Robert G in their service department for my F-150. More

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Nicole, Gus, and the team made my first car purchase comfortable. They put me in my dream car! comfortable. They put me in my dream car! More

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My car dealer is the best I have the plesure working with. Willam Damron not only got me the best deal. The process was the fastest and smoothest I have ever experienced in car buying. with. Willam Damron not only got me the best deal. The process was the fastest and smoothest I have ever experienced in car buying. More

by NBOWMAN.CONTRACTS Verified Customer Verified Customer

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William was just perfect! He was helpful and answered any questions i had. He was very knowledgeable about the Escape i was purchasing and willing to got the extra mile for me He was helpful and answered any questions i had. He was very knowledgeable about the Escape i was purchasing and willing to got the extra mile for me. I am so glad that he is a part of the Ford team. More

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Gus Bittencourt and Alex Ortiz went above and beyond to make it stress free and an enjoyable experience. Love the new car. Thank you to all involved and happy holidays. make it stress free and an enjoyable experience. Love the new car. Thank you to all involved and happy holidays. More

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Everything and everyone was very nice to me and my wife. God bless all of you. God bless all of you. More

by PAULSHAW541 Verified Customer Verified Customer

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Great service! Just bought a 2025 Lincoln Nautilus from Nicole Stewart. Initially told her where the vehicle was located on a Monday. She had the Nautilus here a Just bought a 2025 Lincoln Nautilus from Nicole Stewart. Initially told her where the vehicle was located on a Monday. She had the Nautilus here and ready for delivery on the next Wednesday. Took it back the following Monday for window tinting. Being a veteran, she also arranged for me to get a free 50” TV. Also have a 2023 Maverick Lariat that has had several recalls issued. Cowboy even called me on the last one and scheduled a fix at my home as they have with all the other recalls. Can’t beat that with a stick!!! More

by LAYTON.FERGUSON Verified Customer Verified Customer

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People were great and the process and incredibly pain free compared to other places I've been. Took a bit to find the guy I was meeting, but everything else was smooth. Thanks for everything! free compared to other places I've been. Took a bit to find the guy I was meeting, but everything else was smooth. Thanks for everything! More

by ADKINS863 Verified Customer Verified Customer

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Fast and simple to buy from Mak Haik. Nicole was a pleasure to meet and work with. Nicole was a pleasure to meet and work with. More

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