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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
932 Reviews

Dealership Experience

12 yrs, 11 mos

Industry Experience

15 yrs, 6 mos

Languages Spoken

English English

4.8

932 Reviews

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932 Reviews of Alex Marcel

January 07, 2026

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Employee Rating

The service at Honda of valley stream is excellent. They always keep me informed about the work being done and needing to be done. Always very courteous and helpful More

by rilwank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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December 30, 2025

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Employee Rating

Experience is always pleasant when coming to get service done on my vehicle. Staff are nice. More

by marcia.betzy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones, Mark Skawinsky

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Dec 31, 2025

Honda of Valley Stream responded

Hi Marcia, thank you for sharing your experience. We’re glad to hear your visits continue to be pleasant and that the team takes good care of you. Please reach out if you need anything.

December 30, 2025

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Employee Rating

The service center is very comfortable and clean. Marcel is a very knowledgeable service professional. More

by CZARDOMINGUEZ
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Recommend Dealer
Yes
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Dec 31, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear you found the space comfortable and that Marcel provided knowledgeable support. Please reach out if you need anything.

December 30, 2025

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Employee Rating

Went there for oil change and inspection the tech stated that my rear calipers were stuck closed. When I got to the dealer they were not. Did not pass inspection Now when I drove home . I smell burn b More

by HEC2OR79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 31, 2025

Honda of Valley Stream responded

Hi there, A step in performing a New York State Inspection is to evaluate the emergency brake (hand brake) performance, and if its lever travel is within specifications. Your vehicle did not pass this part of the inspection. The rear calipers applied but failed to retract fully. You were informed of this needed repair, and it's stated on the service invoice you received. If further clarification is needed, please reach out to our service manager at 516-285-6655, ext. 126.

December 26, 2025

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Great guy to deal with answers all your questions like to be able to deal with him every time I go there More

by cubbsass58
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 29, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear you felt well supported and received the clear answers you needed. Please reach out if you need anything.

December 21, 2025

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Employee Rating

Mr. Alex Marcel always accommodated and services my car to the highest degree! Please continue allowing him to service his long time customers. More

by DEANKATHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Skawinsky

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Dec 22, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear Alex continues to provide dedicated care and has earned your trust over the years. Please reach out if you need anything.

December 08, 2025

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Mr. Marcel helped me navigate some difficult ( for me at least) insurance aspects to my claim. The work was done well and with his help it all got sorted out. He was patient and kind and effective. More

by tondrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 09, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear Marcel guided you through the insurance details and helped everything come together smoothly. Please reach out if you need anything.

December 04, 2025

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This dealership was on point with timing professionalism and clean welcoming environment. They were great More

by Jolmazzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Dec 05, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad to hear the team provided timely, professional support in a comfortable setting. Please reach out if you need anything.

November 26, 2025

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Employee Rating

AAA truck driver was able to come quickly to my house to open my car door since I forgot my keys inside More

by HIRAAMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Dec 01, 2025

Honda of Valley Stream responded

Hi there, thank you for sharing your experience. We’re glad the help you needed arrived quickly and got you back into your car without trouble. Please reach out if you need anything.

November 25, 2025

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Employee Rating

Been a customer of this dealership for more than 25 years. Have always found them honest when service needs are required. More

by ZC30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Singh, Briyanna Jones

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Nov 26, 2025

Honda of Valley Stream responded

Hi there, thank you for your loyalty and for sharing this! We’re glad to know you’ve consistently felt confident in the team’s honesty and care over so many years. If you ever need anything, please reach out.

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