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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
880 Reviews

Dealership Experience

12 yrs, 4 mos

Industry Experience

14 yrs, 11 mos

Languages Spoken

English English

4.8

880 Reviews

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880 Reviews of Alex Marcel

May 29, 2025

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Employee Rating

Wow, customer service. I dropped my vehicle off. They told me it would be ready in 5 hours. I got it back in 2. More

by QL_ROBERTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brandon Martinez

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May 30, 2025

Honda of Valley Stream responded

Hi QL_ROBERTS, We’re glad we could get your vehicle back to you even faster than expected! Thank you for sharing your experience—please don’t hesitate to reach out if you ever need anything!

May 28, 2025

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Employee Rating

Honda customer service is great. I never had any issues with any one. Always on time with my car. The waiting room is always available to wait for your car. The bathroom is alway More

by sandydee032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 28, 2025

Honda of Valley Stream responded

Hi, Thank you for the kind words! We're glad to hear your experiences with Honda have been consistently positive and that our team and facilities meet your expectations. Please don’t hesitate to reach out if you need anything in the future!

May 26, 2025

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Employee Rating

Kevin was great He went above and beyond to help me get my problem solve even when other was being rude Much appreciated More

by sylvester27christine
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Singh

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May 27, 2025

Honda of Valley Stream responded

Hi, We’re so glad Kevin was able to go above and beyond to help you out. Thank you for sharing your experience—please let us know if you ever need anything else!

May 26, 2025

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Easy to schedule service, easy to drop off vehicle, and easy to understand the services performed. More

by mgreco545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2025

Honda of Valley Stream responded

Hi, We’re glad the entire process was straightforward and easy for you! Thank you for your feedback—please don’t hesitate to reach out if you need anything in the future!

May 22, 2025

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Based on my scheduled appointment time, the service was completed within the prescribed time expressed at the onsite of my appointment. Would recommend to others More

by TLAROSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 23, 2025

Honda of Valley Stream responded

Hi TLAROSS, We’re glad everything went according to schedule and that you had a timely and smooth visit. Thanks for the recommendation—please reach out if you ever need anything!

May 22, 2025

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Employee Rating

Alex is a constant professional at all times. My wife & I appreciate Alex courtesy & professionalism each time we have our HRV serviced & because of how he serves us we will continue to visit Ho More

by DENNIS KEA
Workmanship
Service Time
Recommend Dealer
Yes
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May 23, 2025

Honda of Valley Stream responded

Hi Dennis, We’re grateful for your continued trust and so glad to hear Alex consistently provides the level of service you value. We’ll be sure to pass along your kind words—thank you for choosing us! Please reach out if there is anything we can do for you.

May 20, 2025

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Employee Rating

Unfortunately, I've never been to this dealership. And I'm sure they're great and fair. More

by cjytwotwotwo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez , All of the Cashiers, and the Drivers.

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May 21, 2025

Honda of Valley Stream responded

Thanks for your note! If you ever do decide to visit, we’d be happy to assist and make it a great experience for you.

May 13, 2025

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Very friendly and helpful customer service. it is a nice place were i feel good in waiting area. More

by thariess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 14, 2025

Honda of Valley Stream responded

Hi there, Thank you for the kind words! We're glad to hear the team made you feel welcome and that the waiting area added to your comfort. If there’s anything more we can assist with, please don’t hesitate to reach out!

May 13, 2025

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Employee Rating

All were polite, helpful, knowledgeable and efficient. Had a pleasant stay while waiting. Very pleased. More

by CHAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres, Briyanna Jones

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May 14, 2025

Honda of Valley Stream responded

Hi there, Thank you for your kind feedback! We're glad the team made your visit a pleasant one and that everything was handled efficiently. If there’s anything more we can assist with, please don’t hesitate to reach out!

May 12, 2025

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Employee Rating

Alex provided excellent service and information related to my service. He made me feel welcome. More

by jeff.moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 12, 2025

Honda of Valley Stream responded

Hi there, Thank you for the kind feedback! We're glad Alex made you feel welcome and provided helpful information throughout your visit. If there’s anything more we can assist with, please don’t hesitate to reach out!

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