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Alex Marcel
Alex Marcel at Honda of Valley Stream
Refer Me

Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
860 Reviews

Dealership Experience

12 yrs, 2 mos

Industry Experience

14 yrs, 9 mos

Languages Spoken

English English

4.8

860 Reviews

Write a Review

860 Reviews of Alex Marcel

April 20, 2025

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Employee Rating

Clara is the best! There are a lot of customers who smile and greet her and that is because she is the best. More

by Ms. B
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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April 18, 2025

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Employee Rating

The waiting area is set up for comfort or a temporary work space. The Bathrooms are always clean, coffee or tea always complementary for their customers. More

by SEUAT1929
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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April 15, 2025

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Alex Marcel is amazing. He is very caring and looks to help his customers. If you are in need of service ask for him More

by LUCKINA8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Kevin Singh, Briyanna Jones

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Apr 16, 2025

Honda of Valley Stream responded

Hi there, Thank you for the kind words! We're thrilled to hear Alex made such a positive impact during your visit. If you need anything in the future, please don’t hesitate to reach out!

April 14, 2025

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Employee Rating

Alex Marcel has been an advisor for a while and he is very dedicated, caring, informative, polite and looks after his customers. We have been customers of Honda of Valley Stream for many years and as lo More

by valstream
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 14, 2025

Honda of Valley Stream responded

Hi there! Thank you for your continued loyalty. It means a lot to us to have earned your trust over the years, and we look forward to continuing to serve you!

April 09, 2025

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Employee Rating

Very pleasant to deal with understood the reason why I was there and what I have told him would definitely deal with him again More

by cubbsass58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 10, 2025

Honda of Valley Stream responded

Hi there! Thank you for the great feedback. We're glad your experience was pleasant and that you felt heard and understood. We’d be happy to assist you again anytime—just let us know when you’re ready!

Apr 10, 2025

cubbsass58 responded

Good morning I just went to the parts department because I have some chipping on the hood of the car which just turned a year old Hassan the one that sold me the car told me I could go get touchup most likely would cost me like three dollars I went there stood there for 25 minutes to find out it was almost $24 It’s unacceptable because the car is practically brand new and the paint is chipping on the top of the hood I shouldn’t have to pay that kind of money for a touchup on a car that I said is practically brand new so I was very unhappy about that. I emailed his son very nice man gave me his email, but I have not heard back from him

April 08, 2025

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The service department is cleaner, brighter, neater, appealing and more friendly than the dealership department. More

by atta269
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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Apr 09, 2025

Honda of Valley Stream responded

Hi there! Thank you for your feedback. We're glad to hear you had a positive experience with our service department. If there's anything we can do to improve your experience with any part of the dealership, we’re always here to listen and help!

March 28, 2025

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Employee Rating

The staff is always very professional and kind, I always have a great experience when I take my car. More

by aaunited
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Mar 31, 2025

Honda of Valley Stream responded

Hi there! Thank you for the kind words. We truly appreciate your continued trust and look forward to seeing you again!

March 26, 2025

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My experience at Honda service was excellent! The staff is amazing, always a pleasure to deal with. More

by ERICSTRAUSSBVYC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

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Mar 26, 2025

Honda of Valley Stream responded

Hi Eric! Thank you for the great feedback. We’re so glad to hear your experience with our service team was excellen. We appreciate your continued trust—don’t hesitate to reach out if you need anything!

March 21, 2025

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Employee Rating

I asked a question about why you suggested I replace my compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should More

by mabwarwick@aol.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Kevin Singh, Briyanna Jones, Mark Skawinsky, Brandon Martinez

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Mar 25, 2025

Honda of Valley Stream responded

We thank you for the time you spent leaving us this review. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may further explain. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

March 20, 2025

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Employee Rating

Every person treated me Like their only customer,from start to finish,just excellent service More

by SILFOX9986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

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Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you so much for the wonderful feedback. We're thrilled to hear that our team made you feel valued every step of the way. Providing personalized, top-notch service is what we strive for. If you ever need anything, we’re always here for you!

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