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Alex Hienz
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Alex Hienz
Service Manager
Gordie Boucher Ford of Menomonee Falls
N88 W14300 Main St
Menomonee Falls, WI 53051
24 Reviews
Dealership Experience
3 yrs, 9 mos
24 Reviews
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24 Reviews of Alex Hienz
November 24, 2024
Craig is WONDERFUL. He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig He is a wonderful person and so patient. He kept me informed and he like family now! We love Craig More
by shilohmckinney23
Verified CustomerOther Employees Tagged: Nicholas Baackes, Robert Krueger, Matt Schiewe, Charles Pleugers, Milan Fridl, Katie Kerby, Craig Knabe, Errick Clay
November 02, 2024
Working with my salesman Joe Jurban and the service staff at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with l at Gordie Boucher in Menomonee Falls is a pleasure. The shuttle service they offer during scheduled maintenance is a great feature for someone with limited access to another vehicle. The Boucher team make car buying and routine maintenance as painless as possible. I have been purchasing vehicles from them for (14) years. Thank you all again. More
by PORLANDO
Other Employees Tagged: Joe Jubran, Robert Krueger, Milan Fridl, Jeff Samp, Laura Hoeller, Katie Kerby, Errick Clay
October 25, 2024
I had several needs that needed to be taken care of. The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite com The communication was very good with the text updates. They were able to get me in very timely. Price was also fair. The tire price was quite competitive, I had shopped around quite a bit. More
by david.budzynski
Other Employees Tagged: Katie Kerby
September 02, 2024
I bought my truck in for a oil change and recall. They did the oil change but not the recall. They did the oil change but not the recall. More
by Morgangotit
Other Employees Tagged: Robert Krueger, Katie Kerby, Errick Clay
August 18, 2024
Thedealership was fine. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. The delay was caused by FordMotor Company's delay in deciding if the repair was covered under warranty. More
by pdchaplain8906
Other Employees Tagged: Katie Kerby
August 11, 2024
We have always had excellent service. Would highly recommend Gordie Boucher to friends and family. Would highly recommend Gordie Boucher to friends and family. More
by lisadankert
Other Employees Tagged: John Hassell , Robert Krueger, Matt Schiewe, Charles Pleugers, Jeff Samp, Katie Kerby, Craig Knabe, Errick Clay
June 04, 2024
They got my car in without a appointment l. and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I n and got it back in 4 days. I wish they would have let me know the status of my car. Waiting for a part. I had a rental and needed figure out if I needed to extend the rental. More
by josterme
Other Employees Tagged: Robert Krueger, Matt Schiewe, Charles Pleugers, Katie Kerby
May 24, 2024
It took 3 service appointments to repair and reset my electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of po electrical warning. I question why I needed to replace an alternator on my 2031 vehicle. When I arrived to pick up my vehicle, Katie accused me of pouring red wax on my battery. This did not appear on any of the repair videos. The hood of my vehicle was not opened after my last oil change at Boucher. A service mgr who didn’t give me his name said he would speak with the mechanic and contact me the next day. I am still waiting for his phone call. Due to Katie’s belligerent attitude and the lack of customer service Gordie Boucher has lost 2 customers. More
by AEL_BOB
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