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Alex Folz

Overview Reviews (213) Inventory (82)

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Alex Folz

Service Liaison

Mercedes-Benz of Hagerstown

1955 Dual Highway
Hagerstown, MD 21740

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4.9

213 Reviews

Overview Reviews (213) Inventory (82)

4.9

213 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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213 Reviews of Alex Folz

October 09, 2025

Dealership Rating

Employee Rating

My experience at the MB service department was good as usual. Alex Folz is the best, I really appreciated the service video. It was very informative. usual. Alex Folz is the best, I really appreciated the service video. It was very informative. More

by Shawn G

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 09, 2025 -

Mercedes-Benz of Hagerstown responded

Shawn, we're glad Alex and the team made your visit a success! Thank you for choosing Mercedes-Benz of Hagerstown and sharing your experience. See you next time!

September 25, 2025

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I always purchase my Mercedes from MB of Hagerstown and specifically Barry London. Excellence at its best! specifically Barry London. Excellence at its best! More

by jenblakehomesales

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Barry London, Christine Thomas

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Sep 25, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your review and for choosing Barry London and Mercedes-Benz of Hagerstown, Jen! We look forward to seeing you again!

August 15, 2025

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We only buy our Mercedes at Hagerstown Mercedes because of excellent service department. They are the best of excellent service department. They are the best More

by Msmith424

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lisa Stonebraker

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Aug 18, 2025 -

Mercedes-Benz of Hagerstown responded

We're proud to have your business and your loyalty! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your support online. See you next time!

August 07, 2025

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Alex was a big help and took care of all issues and went over and beyond over and beyond More

by kevinmgary

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 11, 2025 -

Mercedes-Benz of Hagerstown responded

We are thrilled to hear that Alex went above and beyond. Thanks for choosing Mercedes-Benz of Hagerstown!

July 17, 2025

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Employee Rating

For the last 11 years Alex has been taking care of my automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my ex automotive needs. He has been helpful , informative, responsive and kind. Actually, the whole staff have always gone out of their way to make my experience a pleasure. More

by ellenvalli

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dena Burger

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Jul 18, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for your years of business and confidence in Alex and our team! We appreciate your support of Mercedes-Benz of Hagerstown.

July 03, 2025

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My service experience is always great at this dealership. Everyone is polite and professional, They do great work. Everyone is polite and professional, They do great work. More

by Tee234

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 03, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Hagerstown! We're elated to hear that our team consistently provides polite and professional service. We look forward to seeing you again soon!

July 03, 2025

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Employee Rating

Always a pleasant experience to get my Mercedes serviced in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. More

by Captbiz

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 07, 2025 -

Mercedes-Benz of Hagerstown responded

We're happy to hear from you! Thank you for sharing your review of Alex and the team. We appreciate your business and we look forward to serving you again at Mercedes-Benz of Hagerstown.

July 03, 2025

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Employee Rating

Friendly, efficient and knowledgeable are how we would describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. describe Rov Edmonds. For the best personal services go to Mercedes Benz Hagerstown. More

by Law.miller

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Barry London, Rob Edmonds, Pierce Miller, Elizabeth Jackson, Lisa Stonebraker, Zene Wolfe, Kyle Swanson, Christine Thomas

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Jul 07, 2025 -

Mercedes-Benz of Hagerstown responded

Your outstanding feedback means a lot to us! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your experience with Rov.

July 03, 2025

Dealership Rating

Employee Rating

Great dealership and great people. I've bought over ten cars from these guys and will continue. I've bought over ten cars from these guys and will continue. More

by lannon123

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Austin Shemon, Justin Harbert, Marty Gillions, Rob Edmonds, Lisa Stonebraker, Christine Thomas

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Jul 07, 2025 -

Mercedes-Benz of Hagerstown responded

We are so grateful for your repeat business! Thank you for choosing Mercedes-Benz of Hagerstown and for sharing your experience. Safe travels ahead!

June 17, 2025

Dealership Rating

Employee Rating

Mercedes Benz of Hagerstown is the bes! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! More

by catabamoonTaC

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Elizabeth Jackson

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Jun 18, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic feedback! We're delighted to hear that Alex and our team at Mercedes-Benz of Hagerstown provided such a professional and friendly experience. We look forward to assisting with all your vehicle needs in the future!

Dealership Inventory (82 Vehicles)

2026 Mercedes-Benz GLA 250 | new

Not Priced

2026 Mercedes-Benz GLA 250

new

MANUFAKTUR Patagonia Red Metallic exterior

AWD

Not Priced

View Vehicle Details

View Details

2025 Mercedes-Benz GLE 350 | new

Not Priced

2025 Mercedes-Benz GLE 350

new

Obsidian Black Metallic exterior

Automatic

All-wheel Drive

Not Priced

View Vehicle Details

View Details

2023 Mercedes-Benz C-Class | used

$50,988

2023 Mercedes-Benz C-Class

used

Polar White exterior

Automatic

All-wheel Drive

$50,988

View Vehicle Details

View Details

2025 Mercedes-Benz GLS 450 | new

Not Priced

2025 Mercedes-Benz GLS 450

new

Cirrus Silver Metallic exterior

Automatic

All-wheel Drive

Not Priced

View Vehicle Details

View Details

2017 Mercedes-Benz GLA 250 | used

$14,798

2017 Mercedes-Benz GLA 250

used

Polar Silver Metallic exterior

Automatic

All-wheel Drive

$14,798

View Vehicle Details

View Details

2024 Mercedes-Benz GLC 300 | used

$47,588

2024 Mercedes-Benz GLC 300

used

Black exterior

Automatic

All-wheel Drive

$47,588

View Vehicle Details

View Details

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