Alex Folz | Page 13

Sprinter Service Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my busine Alex wasn't helpful, almost confrontational. Finally spoke with Service Manager before feeling like I was dealing with a company that wanted my business and was capable of answering my questions. More

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Sprinter service Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with some Service adviser seemed to not want to answer all questions and was not helpful. Spoke with Service manager before feeling like I was dealing with someone who wanted my business. More

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Best dealerships in USA In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to colle In the last 7 years I bought couple of used vehicles from Mike for my children. My older one went to high school with the 2006 ML350 and then to college in mid-west and now driving it in the west coast as military officer and came all the way from Cal to buy third vehicle from Mike. He gave the second vehicle bought from Mike to his younger brother. When you buy vehicle for your precious younger one there is no other place like this dealership. More

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Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More

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Fun and pleasant Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The w Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The whole organization is outstanding. Austin and Justin were great. Anybody anywhere who wants a quality car should to this dealer. More

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my new Mercedes I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, know I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, knowledgeable and a pleasure to deal with. Their service department is better than any other I have used and very accommodating. I really appreciateMarty, Alex and Adam. My recent purchase was as smooth as it can be and even with all the updated and changes my salesman, Mike Lavrenchik was very knowledgeable and up to date on everything I really can't say enough good about them. More

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So happy with my Benz! I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me I purchases my second Mercedes, first with Hagertown MB. Everyone from Alex (the expert advised) in the service department (he has been assisting me for years) to the Austin (the financial guy) was so easy and wonderful to work with. Rob, my salesman handled every question and concerns that I had. This was the most positive experience purchasing a vehicle I've ever had! The Team at Hagerstown MB are all professional and courteous. Thank you !! More

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Fraudulent Estimate I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket I took my car for an oil change and was told that it would be $7,500 to fix an additional problem. According to them my car had a cracked head gasket. I did not think that sounded correct so I picked up my car and asked for a printed estimate, After much confusion and waiting, I got a white piece of paper with parts listed (no price with each), total of parts at the bottom, and total labor (no hours listed). That is not an estimate. I was very suspicious of this so I made an appointment at Euro Motorcars of Germantown, Maryland for a 99 point check. They did not charge me to put it on the machine and do the 99 point check nor did they charge me for the loaner. The result: My car needs no work at this time. I also took it to a non Mercedes dealer and had the same result; you need no work at this time. I have gotten all this information in writing. Now I wonder how many times I was told something was wrong and charged an outrageous price for something that wasn't really a problem. I am putting this out there so that everyone can beware of this dealership. I know that most people do not have that kind of money to throw away and even if they did they would prefer to spend it on something else. More

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My Dream Car We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been wit We just purchased our third car from Michael Lavrenchik and I can't say enough about how well he has treated us over the eleven years we have been with him. Kudos to the service team that keeps our vehicles in superb running order. More

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Excellent Customer Service Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E400 Mercedes Benz. Mr. Edmonds was extremely courteous and very responsive during the entire process. Marty Gillions and especially Alex Folz in the Service Department were also very helpful. Mr. Folz was very helpful when I was trying to make a decision about replacing my former E350 Benz. Barry London also provided some assistance on the day of the new car delivery. More

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