Alex Espinoza

Pedder has sold me my last 3 Dodge Challengers and I have always been very happy with the customer service in both the sales department as well as the service department. They take great care to keep me upda always been very happy with the customer service in both the sales department as well as the service department. They take great care to keep me updated, informed and happy!! More

by shannonspilman Verified Customer Verified Customer

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Erick J. was a great help! Even delivered my truck to me. Overall GREAT experience. was a great help! Even delivered my truck to me. Overall GREAT experience. More

by R.ESCOBAR8 Verified Customer Verified Customer

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Excellent and fast service, even without an appointment. Great people to work with. Highly recommended. Great people to work with. Highly recommended. More

by Matt Verified Customer Verified Customer

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The service was quick, the staff was friendly and inviting, no complaints from me here! inviting, no complaints from me here! More

by Adelman.cb Verified Customer Verified Customer

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Friendly, courteous customer service, good communication and follow up and support with any issues that came up. and follow up and support with any issues that came up. More

by dawnnekristine Verified Customer Verified Customer

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Peter Chrysler Dodge Jeep ram is the closest CDJR dealer to my home. I wanted to do business with them and they made it easy. Salesman was informative and not pushy. Sales managers and GM of the dealership to my home. I wanted to do business with them and they made it easy. Salesman was informative and not pushy. Sales managers and GM of the dealership worked hard to get me the best deal they could had a good experience. More

by nfhourani Verified Customer Verified Customer

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No complaints. I like the text communication feature and my service manager was very helpful in explaining my immediate service needs, the associated costs, and ava I like the text communication feature and my service manager was very helpful in explaining my immediate service needs, the associated costs, and available coupons I could retrieve the costs and available coupons to reduce my out-of-pocket amount. More

by phil-singleton Verified Customer Verified Customer

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I normally don’t write reviews, but I feel obligated to warn others about my experience with Pedder Jeep in Poway. From start to finish, the customer service was disappointing and unprofessional. I made warn others about my experience with Pedder Jeep in Poway. From start to finish, the customer service was disappointing and unprofessional. I made it very clear that a scratch on the vehicle needed to be properly fixed before I would move forward with the purchase—it was a deal breaker for me. They assured me it would be taken care of, but the “repair” was done poorly and nowhere near the standard that was promised. It didn’t stop there. I was also told I would receive a second key fob. Not only did that never happen, but they had me drive 2 hours—twice—just to tell me they actually didn’t have it after all. That’s 4 hours of my time wasted because of misinformation and lack of accountability. To make matters worse, the first salesperson helping us was extremely unprofessional. He left in the middle of finalizing paperwork, claiming he needed to help a stranded customer, but another employee told us he was actually leaving to meet his girlfriend. That level of dishonesty and lack of professionalism is unacceptable, especially during such an important transaction. Overall, this dealership showed a pattern of poor communication, broken promises, and disregard for the customer’s time. I strongly recommend thinking twice before doing business here. More

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I was bullied into purchasing a vehicle service contract as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. as a condition for the deal, and the dealership neglected to file a Clean Vehicle Seller Report with the IRS so I cannot claim my $7,500 tax credit. When I contacted the dealership they were only concerned with rationalizing/defending their neglect rather than resolving the situation for me, the customer - costing me thousands of dollars on my tax refund. Shameful and shady behavior, ruining my purchase experience. More

by dan.schlafman Verified Customer Verified Customer

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It was easy to make an appt and to change it to a different date/time. The drop off was fine too. I never got a call saying if/when it would be ready so I called at 4:30pm because they close at 5. Th different date/time. The drop off was fine too. I never got a call saying if/when it would be ready so I called at 4:30pm because they close at 5. The guy said they were just finishing it up and would send it to be washed. I said I would be there after 5, so he said he would bring the keys to sales and they could handle it there. It was a recall fix so there was no charge. When I arrived, sales didn't have my keys or know anything about it. He did walk back to the closed service dept to get my keys. The paper floor mat was still in the car and it had not been washed at all. Very disappointing experience. you're forcing me to rate people below but I didn't work with them or don't know that I worked with them. Why are you making me do that in order to submit my response about service? They are sales, finance, and admin. More

by marla8 Verified Customer Verified Customer

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