Alejandro Lopez
Alejandro Lopez at Five Star Subaru of Grapevine

Alejandro Lopez

Service Technician

Five Star Subaru of Grapevine

2651 William D Tate Ave
Grapevine, TX 76051

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5.0
11 Reviews

Dealership Experience

6 yrs, 11 mos

5.0

11 Reviews

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11 Reviews of Alejandro Lopez

February 06, 2026

Dealership Rating
Employee Rating

I’m very pleased with the staff at Five Star Subaru. The service department always gives us a fair price with details of the work that needs to be performed. They have always given us a loaner vehicle w More

by Ray and Lugene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 06, 2026

Five Star Subaru of Grapevine responded

Thank you so much, Ray and Lugene, for recognizing so many of the staff at Five Star Subaru. We are focused on complete customer satisfaction and appreciate your kind endorsement. Reach out to 817-438-1700 when you need our advice or expertise again. Safe travels, Jakob Ritter, Service Director

January 20, 2026

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Employee Rating

The Service Department provided a professional and pleasant experience. Deion was the Service Writer. He was knowledgeable and helpful. Lorenzo was the mechanic and his video of the inspection was More

by Ncjones84
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Deion Thomas

Jan 20, 2026

Five Star Subaru of Grapevine responded

Ncjones84, Customer satisfaction is the focus at Five Star Subaru. Thank you for recognizing Deion and Lorenzo's efforts during your visit. Reach out to our team at 817-438-1700 for vehicle advice any time. Safe travels, Jakob Ritter, Service Director

October 16, 2025

Dealership Rating
Employee Rating

Great service and good people i will always go back to get my car serviced done More

by Jasonwebb169
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 16, 2025

Five Star Subaru of Grapevine responded

Jasonwebb169, How very nice of you to recognize so many of the Five Star Subaru service staff! We are so grateful to help with your auto care and we look forward to hearing from you again at 817-438-1700. Let us know when you need advice or another appointment. We are here for you! Safe travels and thank you, Jakob Ritter, Service Director

September 21, 2025

Dealership Rating
Employee Rating

No appointment and still in and out for 12k PM and oil change in a hour Great Service More

by Tpope1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 22, 2025

Five Star Subaru of Grapevine responded

Tpope1161, We appreciate you at Five Star Subaru! Thank you for choosing our service team to help you care for your car. When you need maintenance or simply advice, we want to hear from you at 817-438-1700. Safe travels and call on us for our knowledge any time. Safe travels and thanks again, Jakob Ritter, Service Director

August 09, 2025

Dealership Rating
Employee Rating

Everything was nice and clean , and there was plenty of snacks . Go t amy vehicle in and out in a timely manner More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Sabin Sharon, Jose Zambrana

Aug 10, 2025

Five Star Subaru of Grapevine responded

Cooper75067, Thank you for the five-star review! We're so glad to hear that you felt comfortable at Five Star Subaru. It's our goal to get your vehicle in and out of service in a timely manner. Between visits, give us a call at 817-438-1700 for advice. We look forward to seeing you again soon! Safe travels, Jakob Ritter, Service Director

July 21, 2025

Dealership Rating
Employee Rating

I was able to get My vehicle in and out in no time , They even washed it for Me More

by cooper75067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Jul 22, 2025

Five Star Subaru of Grapevine responded

Thank you, cooper75067, for endorsing the Five Star Subaru service center. Whenever you need vehicle advice or another appointment, please reach our advisors at 817-438-1700. We are here whenever you need our knowledge or expertise. Safe travels and thanks again, Jakob Ritter, Service Director

April 06, 2025

Dealership Rating
Employee Rating

They're very professional, and focused on providing great service, understanding my needs and expectations. Everyone there has obviously been trained well, and seem to personally care about providing a More

by MIKEPEWITT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 06, 2025

Five Star Subaru of Grapevine responded

Thank you, MIKEPEWITT1, for rating your Five Star Subaru service visit. Customer satisfaction is a focus and we remain available at 817-438-1700 should you need additional vehicle advice. Safe travels, Jakob Ritter, Service Director

July 28, 2024

Dealership Rating
Employee Rating

Excelente servicio en español, muy profesionales y explican todo con muy paciencia y conocimiento muy agradecido por el servicio recibido More

by paportillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jose Zambrana

Jul 28, 2024

Five Star Subaru of Grapevine responded

Paportillo, Gracias por elegir Five Star Subaru para cuidar su vehículo. Cada vez que tenga preguntas sobre reparación o mantenimiento, comuníquese con el 817-438-1700. Queremos que esté seguro y informado. Saludos cordiales, Jakob Ritter, director de servicio

May 26, 2024

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Employee Rating

Subaru of Grapevine is really the best. Friendly service and kind people make the experience wonderful. More

by rodriguez.lynn.f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2024

Five Star Subaru of Grapevine responded

Lynn, Thank you so much for recognizing the many Five Star Subaru staff! We are grateful to call you our customer and friend. When you need our advice, please call 817-438-1700. We look forward to sharing our knowledge. Best regards, Jakob Ritter, Service Director

October 27, 2023

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Employee Rating

The service department is top notch. Advisors are friendly. Technicians are knowledgeable. Everyone I come in contact with is stellar! More

by ryanmurray1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 27, 2023

Five Star Subaru of Grapevine responded

Ryanmurray1, Thank you so much for taking the time to share your fantastic feedback with us. We're thrilled to hear that you've had such a positive experience at Five Star Subaru. Our advisors and technicians take great pride in delivering top-notch service, and it's wonderful to see so many names on your list of recognition. We look forward to scheduling future appointments at 817-438-1700. In the meantime, enjoy your ride! Sincerely, Jake Ritter, Service Director

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