Alec Morales
Alec Morales at Lithia Hyundai of Odessa
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Alec Morales

Service Technician

Lithia Hyundai of Odessa

5000 John Ben Shepperd Pkwy
Odessa, TX 79762

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4.1
18 Reviews
4.1

18 Reviews

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18 Reviews of Alec Morales

March 06, 2025

Dealership Rating
Employee Rating

Eric kept us updated on our auto. That made me feel like he cared about his customers. More

by ENDO147LYDIA
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Mar 07, 2025

Lithia Hyundai of Odessa responded

Thank you for sharing your experience. We're delighted to hear that Eric provided you with excellent communication and made you feel valued as a customer. At Lithia Hyundai of Odessa, we strive to ensure our customers feel cared for and informed throughout their visit. We appreciate your feedback and look forward to serving you again in the future.

January 10, 2025

Dealership Rating
Employee Rating

Any time I need service for my Sante Fe I come to this service department. Eric and the staff are always professional and helpful. I know that I can trust them to take care of my vehicle and any questions More

by TRISTANGARCIA21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 13, 2025

Lithia Hyundai of Odessa responded

Thank you for your kind words and loyalty. We are delighted to hear that Eric and our staff have consistently provided you with professional and helpful service. Your trust in us means a lot, and we are always here to address any questions or concerns you may have.

January 10, 2025

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Employee Rating

My car was in the shop for 5 days due to a misfire until the 4th day the mechanic checked it out and I had to drive back to El Paso and come back until the 5th day. They fixed the misfire but would not do a More

by Mayra H.Martinez de Saucedo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 13, 2025

Lithia Hyundai of Odessa responded

We're sorry to hear your experience was less than amazing. Please reach out to us at (432) 614-0345 so we can understand more about what happened and how we can improve. We look forward to hearing from you.

December 19, 2024

Dealership Rating
Employee Rating

Very friendly and helpful people it's always a pleasure to have them service my vehicle's. More

by Christopher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Christopher. We are glad to hear that you find our team friendly and helpful. It is our pleasure to provide excellent service for your vehicles.

December 19, 2024

Dealership Rating
Employee Rating

Great service from the team. But a little slow with the oil changes. Everything was clean. Everyone was nine and friendly. More

by William Pilkington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 20, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your feedback, William. We appreciate your kind words about our staff being nice and friendly.

December 07, 2024

Dealership Rating
Employee Rating

I like it because they are very attentive and good servance for that I recommend them to my friends More

by MIMO.ENTERTAINMENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 09, 2024

Lithia Hyundai of Odessa responded

Thank you for this wonderful review and for recommending us to your friends! We appreciate your kind words about our attentive service.

November 12, 2024

Dealership Rating
Employee Rating

Was working with one sales rep got switched around a lot. Sat for 6 hours plus felt like I was getting worked around the whole time. On top of that less than 6 months with the vehicle and check engine lights More

by JEREMYGLASS79745
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

October 15, 2024

Dealership Rating
Employee Rating

was help full and took care of anything and everything that was needed in my car More

by GUZMANBRIZZIA6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 15, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to leave us a review. We are glad to hear that our team was able to assist you with everything you needed for your car. If you have any further questions or concerns, please don't hesitate to reach out to us.

October 12, 2024

Dealership Rating
Employee Rating

Professional and considerate. Always placing customers first. No matter how hectic nor the long lines More

by ROYMGONZALEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 14, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your experience with us, Roy. We are delighted to hear that you found our team to be professional and considerate. Customer satisfaction is our top priority, and we appreciate your kind words.

October 10, 2024

Dealership Rating
Employee Rating

Great customer service . Very professional . Took care of service in a timely manner. 5 stars More

by RYANABILA1981
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 10, 2024

Lithia Hyundai of Odessa responded

Thank you for taking the time to share your positive experience with us, Ryan. We are pleased to hear that you found our customer service to be great and our team to be professional. It's always our goal to provide efficient and timely service to our customers.

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