Aldrich Garcia
Aldrich Garcia at Marietta Toyota
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Aldrich Garcia

Toyota Sales & Leasing Consultant

Marietta Toyota

750 Cobb Pkwy SE
Marietta, GA 30060

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rated
2 Reviews

Dealership Experience

2 yrs, 4 mos

Languages Spoken

English English

Spanish Spanish

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2 Reviews

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2 Reviews of Aldrich Garcia

November 01, 2023

Dealership Rating
Employee Rating

Bought a 2023 Access cab Tacoma. Marietta Toyota charged me $369.00 for front all weather mats only. I asked about rear mats and first was told Access cab did not come with rear mats More

by jeff.w.wilder
Recommend Dealer
No
Nov 01, 2023

Marietta Toyota responded

Dear Jeff Wilder, We apologize for the inconvenience you've experienced regarding the floor mats for your 2023 Access cab Tacoma. Your feedback is important to us, and we're committed to resolving this matter to your satisfaction. Our Sales Manager, David Swaggerty, is already aware of your situation and will be in touch with you shortly to address and resolve this issue promptly. Your concerns have not gone unnoticed, and we appreciate your patience as we work to make things right. If you have any further questions or require immediate assistance, please don't hesitate to reach out to David directly at (770) 779-3480. We value your business and look forward to resolving this matter to your satisfaction.

March 14, 2023

Dealership Rating
Employee Rating

I was negotiating with the dealership to purchase a used GLS450 and the dealership was not transparent about few things like - 1) Switch to fold the second row seats were broken 2) Massage seats not working More

by jacob.immanuel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lloyd Yancy , Tim Hackney

Mar 15, 2023

Marietta Toyota responded

Thank you for your feedback. You spoke with our GSM, Tim Hackney, yesterday (3/14/23) and have an appointment scheduled on March 21st at 11 am to correct your issues. If you would please update your review to reflect that conversation and our efforts once we were aware of your issue. Thank you.

Mar 15, 2023

jacob.immanuel responded

Thank you. I did speak with the GSM Tim yesterday and he was very courteous and helpful to resolve the issue. He showed the sense of urgency to resolve the matter ASAP and also shared his personal cell# to reach out until the matter is addressed which is commendable and much appreciated. Thank you Team - Marietta Toyota for addressing the issue and I do believe that the management and leadership takes customer satisfaction & feedback seriously.

Mar 16, 2023

Marietta Toyota responded

Thank you for the opportunity to improve your experience. We appreciate your engagement and feedback.

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