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Alana Alvarez
Alana Alvarez at Liberty Mazda
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Alana Alvarez

Service Coordinator

Liberty Mazda

91 W Service Rd
Hartford, CT 06120

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4.9
38 Reviews
4.9

38 Reviews

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38 Reviews of Alana Alvarez

February 21, 2025

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Employee Rating

Responded to my recent call/request, got me in promptly, fixed/replaced the equipment issue, was under warranty, so no cost. Happy outcome. More

by RACUSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Fournier

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Feb 22, 2025

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

February 18, 2025

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Employee Rating

Didn't fix My issue 100 %. When they said they did. I still here the noise.on my car. More

by LITTLEANGEL27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Behan, Jason Secor, Michael Petrella, Jordan Udi, Alan Piacenta, Carrie Hoffman, Bradley Coleman, Craig Fournier

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Feb 18, 2025

Liberty Mazda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

February 05, 2025

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Employee Rating

Excellent service, very transparent to customer. It really achieves high customer satisfaction and trust. Keep going. More

by YUANKUN888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Feb 05, 2025

Liberty Mazda responded

Yuan, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Liberty Mazda!

February 04, 2025

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Employee Rating

My favorite Dealership ever. Above and beyond service. Always over exceeds my expectation in everything. More

by Simon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Secor, Alan Piacenta, Carrie Hoffman, Bradley Coleman, Craig Fournier

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Feb 04, 2025

Liberty Mazda responded

Thank you, Simon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

February 03, 2025

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Employee Rating

Service is always great! They thoroughly inspect my car each time and explain any needs my car has while also highlighting everything looking good. I live no where near Hartf More

by AMYD615
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Feb 03, 2025

Liberty Mazda responded

Thank you, Amy, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 27, 2025

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Employee Rating

Their customer services is amazing they are on point . I will recommend. To frinds and family. They are fast and accurate. More

by tanny9276
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 27, 2025

Liberty Mazda responded

Tanny, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

January 26, 2025

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Employee Rating

Schedule service was easy, was advised on current service and recalls. Personal assisted with ride during service More

by Y.A.ROGACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 27, 2025

Liberty Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 20, 2025

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Employee Rating

They took very good care of us! We couldn’t be more pleased with how they handled our situation. More

by THOMASAROUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 20, 2025

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Thomas, and we look forward to working with you again.

January 15, 2025

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Employee Rating

Excellent work and communication but disappointed at increased cost for simple oil change and filter change. More

by THEDAMERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

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Jan 15, 2025

Liberty Mazda responded

Thank you for providing this feedback. We do apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so we can speak directly, we'd love to address your concerns in detail.

January 13, 2025

Dealership Rating
Employee Rating

They are very professional and attentive to your needs. Highly recommend they for any services. More

by hmekhlas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carrie Hoffman, Bradley Coleman, Craig Fournier

Report | Print
Jan 13, 2025

Liberty Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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