Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.7
250 Reviews
4.7

250 Reviews

Write a Review

250 Reviews of Al Cusano

August 23, 2025

Dealership Rating
Employee Rating

Mr Al was my advisor and he was courteous and explained every maintenance issue and actions More

by e_hires2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 23, 2025

Dealership Rating
Employee Rating

Great service, Al got me in and out. The dealership was nice and clean. Everyone was courteous. More

by MSHUFORD1962
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 22, 2025

Dealership Rating
Employee Rating

Tristan in the service lane was exceptional. Al helped check my vehicle in and he was just so kind, patient, and gentle as I’m not familiar with going to the dealership. I will definitely be com More

by JoeyBagOfDonuts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

August 21, 2025

Dealership Rating
Employee Rating

I came in for an oil change and was charged 127. 40 to come home to a BOWDITCH FORD “the works” coupon for 89.95 What can we do to fix this?? More

by GTWNQT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 21, 2025

Dealership Rating
Employee Rating

The technician broke my glove compartment door while in stalling my cabin air filter. Then return the vehicle back to me with a missing rims key. That was in the glove compartment. I’ll never take my vehi More

by kingcoley75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 20, 2025

Dealership Rating
Employee Rating

The service is great, the people are great every vehicle I've owned came from Bowditch this is the best dealership on the peninsula.... More

by t
Recommend Dealer
Yes

Other Employees Tagged: Tristen Brannon

August 19, 2025

Dealership Rating
Employee Rating

I have been bringing my car to your service center since I bought it in 2019. I have never had a bad experience until the last two times. This time I was extremely disappointed because a mechanic locked my More

by bliberta82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

August 19, 2025

Dealership Rating
Employee Rating

The service was good it was fast. The service is clean. Al kept me informed about my car. More

by sgmills659
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2025

Dealership Rating
Employee Rating

Great service at the Service Department! Supper helpful and very pleased with service. We’ll be back! More

by HAMMER2396
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

August 16, 2025

Dealership Rating
Employee Rating

Friendly, fast and amazing, love this Ford team! Made tye appointment the day before. Got the earliest one and out in an hour! More

by LorraMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: April!

1
...

Dealership Inventory (115 Vehicles)

used 2021 Ford Mustang car, priced at $22,750
2021 Ford Mustang
used
Gray Metallic exterior
Automatic
Rear-wheel Drive
new 2025 Ford F-150 car, priced at $74,240
2025 Ford F-150
new
Black Metallic exterior
Automatic
Four-wheel Drive
new 2025 Ford Explorer car, priced at $42,377
2025 Ford Explorer
new
Gray Metallic exterior
Automatic
Four-wheel Drive
used 2023 Audi Q7 car, priced at $38,200
2023 Audi Q7
used
Black exterior
Automatic
All-wheel Drive
used 2022 Ford F-150 car, priced at $29,200
2022 Ford F-150
used
Antimatter Blue Metallic exterior
Automatic
Four-wheel Drive
new 2024 Ford Edge car, priced at $37,999
2024 Ford Edge
new
Oxford White exterior
Automatic
All-wheel Drive