Al Cusano
Al Cusano at Bowditch Ford

Al Cusano

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.7
133 Reviews
4.7

133 Reviews

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133 Reviews of Al Cusano

March 04, 2025

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Local. Family Owned. Great Service and Staff. Easy to get appointments through Website. Good value More

by CindyandJoe2
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Recommend Dealer
Yes

February 14, 2025

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Checked in by Assistant service manager Al, very professional and helpful, great service as always. Waiting room clean and comfortable. More

by Vernon
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Recommend Dealer
Yes

February 07, 2025

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Couldn’t be nicer or more professional. Quick and excellent service. I love the pickup and delivery option More

by d.brett3622
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Recommend Dealer
Yes

February 07, 2025

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Easily made appointment for service, convenient to my schedule. Great, friendly service within a very reasonable amount of time. Windows between the service bays and waiting area so you can watch the ser More

by Scott
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Recommend Dealer
Yes

January 30, 2025

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Service as usual was great. The only issue was with the pick-up process. It was scheduled for 8:30 am, but I did not receive a call about pick up until ~10 am and pick-up didn't More

by starnut
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Recommend Dealer
Yes

January 23, 2025

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Great service, fast service, friendly service. 😇 😇 1 2 3 4 5 6 7 8 9 0 😇 😇 More

by C.Walker
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Recommend Dealer
Yes

January 20, 2025

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Complete disappointment with my last service visit. Tristan checked me in and was great as always. It went downhill after that. A simple oil change/tire rotation took over 3 hours, even with an appoint More

by DougM757
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Recommend Dealer
No

Other Employees Tagged: Tristen Brannon

January 17, 2025

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They take care of you! ! The service is impeccable and they remember you and your car whenever you come in! More

by maureen.noden
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Recommend Dealer
Yes

January 13, 2025

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Service. ..as always fantatic. Al is the man. Friendly. Always helpful. Timely service. Never had a problem with Bowditch Ford. From buying to service...always More

by Rayatkn2
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Recommend Dealer
Yes

January 03, 2025

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Al is a phenomenal service writer. I have been working with him since 2017, he is the reason I have continued to purchase my vehicles through Bowditch. More

by Richard Hodle
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Recommend Dealer
Yes
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