Al Cusano
Al Cusano at Bowditch Ford

Al Cusano | Page 2

Service Advisor

Bowditch Ford

11291 Jefferson Ave
Newport News, VA 23601

4.6
445 Reviews
4.6

445 Reviews

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445 Reviews of Al Cusano

May 27, 2026

Dealership Rating
Employee Rating

Thanks to Al and the entire service Team for outstanding service and customer care! Thanks for all you do Team! More

by sbcollins3
Service Price Transparency
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Recommend Dealer
Yes

May 12, 2026

Dealership Rating
Employee Rating

Service advisor was very helpful and great to deal with, helped me understand my issue and worked with my policy More

by tearnhardt610
Service Price Transparency
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Recommend Dealer
Yes

May 09, 2026

Dealership Rating
Employee Rating

Everyone is always friendly and ready to answer questions.They get the work done in a timely fashion. More

by rlcchiefsfan
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Dennis Cozzens, Tristen Brannon

May 08, 2026

Dealership Rating
Employee Rating

We got a oil change and they left the oil cap on top of the radiator. Luckily I found it soon after the service was done. They probably would of charged me for a new one. There quality is falling short b More

by strawmn
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

May 07, 2026

Dealership Rating
Employee Rating

Always honest. Never upsell. No pushing unnecessary work. Friendly staff. Vehicle is always clean after maintenance is completed. More

by pboland1
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Recommend Dealer
Yes

May 05, 2026

Dealership Rating
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You have a team member that is pro active on All my appointments he is a very good with people and experience with customer service. Don’t know his name but in the service department. Seems he goes all More

by jwrightdj417
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Linda Puglisse

May 01, 2026

Dealership Rating
Employee Rating

Al is always responsive & work completed on time. The location is convenient especially after hours drop box. More

by lkerns
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Recommend Dealer
Yes

April 27, 2026

Dealership Rating
Employee Rating

After trying other Ford dealerships in my area, I found it. Bowditch Ford is the best. The staff is friendly and knowledgeable and I know I am in good hands. They have proven that to me over and over aga More

by SIB722
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

April 25, 2026

Dealership Rating
Employee Rating

I have consistently received exceptional service from Bowditch Ford for an extended period. Whenever I encounter any issues or require assistance, I always rely on their expertise. More

by RPORTER627
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Service Communication
Recommend Dealer
Yes

April 25, 2026

Dealership Rating
Employee Rating

Al is great. He has always been good to me, my wife and my vehicles. Go see Al at Bowditch. More

by JOSEPH160
Service Price Transparency
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Recommend Dealer
Yes
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