Al Cecchini

Always very good work is completed on time and I’m always keep in the loop. Very satisfied. keep in the loop. Very satisfied. More

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Koons is absolutely an incredible dealership to work with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of e with. The entire staff from the front of the house to the back of the house is amazing. Kacey in the service department is incredible. Her level of expertise is extremely refreshing. More

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great service as always. Got my car back in the time that i was told. Will miss seeing Al when icome in but i know Cassie will take good care of me. Better care then Chevrol Got my car back in the time that i was told. Will miss seeing Al when icome in but i know Cassie will take good care of me. Better care then Chevrolet dealer in Bowie, Md More

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Was sold a 2018 Jaguar and never mentioned that I had a 30-day warranty. The vehicle had bad brakes and a coolant issue, and when I realized that I had a 30-day warranty. I tried to use the warranty with t 30-day warranty. The vehicle had bad brakes and a coolant issue, and when I realized that I had a 30-day warranty. I tried to use the warranty with the dealership. I was told that the service department didn’t know anything about my vehicle. After they kept the vehicle for three days and never serviced anything. I got the vehicle back immediately after the warranty expired and the dealer is no longer responsible for fixing the vehicle. At this point, I accepted my loss and will spend extra money to have my vehicle serviced. I am trying to avoid anyone else from making the same mistakes. You would think that the business was respectable business and it's not for non-American vehicles More

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My plans had changed and they were able to fit me in. My appointment was for the next day. The staff was friendly and professional. It was a pleasant experience overall. My appointment was for the next day. The staff was friendly and professional. It was a pleasant experience overall. More

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Kacey is so welcoming and always has a smile. Koons service department is wonderful! Kacey is wonderful and the service department is fantastic! Koons service department is wonderful! Kacey is wonderful and the service department is fantastic! More

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My visit to yor service dept wàs Great Dave Hammond did Super great job. Love the service Super great job. Love the service More

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We have found The personnel at Koons to be very helpful and courteous from the day we bought our 2 vehicles. The service dept. is always right there from the time we check in until the vehicle is returne and courteous from the day we bought our 2 vehicles. The service dept. is always right there from the time we check in until the vehicle is returned to us. More

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Service is the best I have experienced. They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the n They care about their quality and it shows. Our driver's door could not be opened from the inside or outside. They scheduled an appointment for the next day and fixed it immediately! We are impressed with the staff and service. More

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I have not been a fan of the corporate approach that Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealers Koons offers in the several years now that they have run the Claksville dealership. I very much miss the more community and customer focused dealership that Win Kelly represented. It's just not the same shop I used to deal with. The only constant is Al C in service. He's very helpful and friendly. I cringe when I see the woman in the Koons commercials. More

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