Ahmad El Farmaoui | Page 2

N/A at this time No vehicle selection at this time maybe later in the year only time will tell if I make a purchase from the royal car dealer No vehicle selection at this time maybe later in the year only time will tell if I make a purchase from the royal car dealer More

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Epic Cadillac Experience! Stephen Day knew exactly what model of Cadillac I was suited for, the XTS! He was extremely patient, was very knowledgeable about the brand, and answe Stephen Day knew exactly what model of Cadillac I was suited for, the XTS! He was extremely patient, was very knowledgeable about the brand, and answered all of my questions. I must admit, I was a bit apprehensive about shopping for a new car, but Stephen really put me at ease and truely made it a memorable experience. Royal just made a customer and Cadillac enthusiast for life. More

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GM Family First I am a former GM employee and have not purchased a new vehicle in over 20 years. When I walked into Royal Cadillac I expected to get the hard sales p I am a former GM employee and have not purchased a new vehicle in over 20 years. When I walked into Royal Cadillac I expected to get the hard sales pitch and back and forth run around that I remembered from years ago. I am retiring soon and was interested in the XT5 for a safe and comfortable vehicle to travel in. Aaron Rubio was my salesperson and he was a pleasure to work with. He did not pressure me at all, he found me the exact vehicle I wanted, and he let me take my time to think about my decision on making this big financial investment. When it came time crunch the numbers, I felt like Dan Ivey was straightforward, giving me the best price for the vehicle, offering me all the discounts available, showing great integrity. When I made my decision to buy the XT5, and needed to sign all paperwork, I had the pleasure of working with Ahmad El-Faramaoui. I was very nervous about making the big commitment, he was so patient with me, and he took his time to explain the vehicle, and answer all my questions in an honest and sincere manner. Since purchasing the XT5, Aaron and Ahmad have continued to offer me the best customer service. The employees of Royal Cadillac really do make you feel like family! More

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Awesome Experience! We just took delivery of our 2018 GMC Sierra from Ahmad at Royal Cadillac Buick GMC. What a great experience! Ahmad has been with them a long time and We just took delivery of our 2018 GMC Sierra from Ahmad at Royal Cadillac Buick GMC. What a great experience! Ahmad has been with them a long time and it showed. He answered all of our questions and concerns. We always felt like he had our best interests in mind. He was pleasant and professional. I would highly recommend Ahmad to my family and friends. If you are looking for a new or used car you can't go wrong with Ahmad! The dealership was beautiful and everyone was friendly. We love our new truck! More

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Attention To Detail! If you want to feel special, get a great car and experience. Buy your car at Royal. We have been with them for years and bought several cars with them If you want to feel special, get a great car and experience. Buy your car at Royal. We have been with them for years and bought several cars with them. Their service is exceptional. More

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Thank you, Ahmad This is the 4th vehicle we have purchased from Royal Buick and Ahmad....he is an excellent, helpful, kind, and pleasant salesperson. We trust that he This is the 4th vehicle we have purchased from Royal Buick and Ahmad....he is an excellent, helpful, kind, and pleasant salesperson. We trust that he is looking to help us find the best vehicle at the best price......and he is very knowledgeable about the inventory and features of various models. More

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At first good then horrific ! Really. Those smiles are fake Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe Buick Royal is the worst dealership I have ever worked with in my life. I have worked with Royal Kia, Isuzu, Land Rover; all fantastic ! I believe the employees who work at a place reflect their manager, owner ( who only shows up once in a while). Manager, polished, but a yes man to his company. Bryan does not care about customers or quality of service. He collects his pay, schmoozes, and goes home happy. I was on a highway with my son with special needs, I bought the Encore because I wanted reliability. I called them and various departments hung up on me. Something had shown up on the dash. It's really a long story. They say it's fixed now. I raised my voice , I was driving and I was panicking. They were horrible to me!!! Over and over and hung up on me many times. When I brought it in for service the receptionists, one was as rude as she could be to me; while the other ate in front of me and stared at me. Not one person apologized to me for what my son and I had experienced in the car. If I were you I'd go to a dealership in Phoenix. They are very service oriented and polite. One dealership changed their music for me, Stephen the salesperson, at the Infiniti Scottsdale. The other great dealership is Royal Land Rover/Jaguar dealership in Tucson that has the best service manager ever; John Farinsky. They are lucky! More

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Friendly Atmosphere Kim was so helpful in finding the requested car and requirements. She was attentive and responsive with every question that my husband asked about th Kim was so helpful in finding the requested car and requirements. She was attentive and responsive with every question that my husband asked about the vehicle. If she didn't know the answer, she wasn't hesitant in finding a manager who knew. Thank you for making the process of purchasing our vehicle a positive and friendly endeavor. This is our third vehicle from Royal Buick and we will definitely consider future purchases. More

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