Adam De Leon

The experience was not bad, not excellent either. My windshield was cracked, so I called them to see if I can bring my car in for a repair. They placed an order for my windshield and told me it would My windshield was cracked, so I called them to see if I can bring my car in for a repair. They placed an order for my windshield and told me it would take about 5 days for them to receive it. No one reaches back out for two weeks. I called in to check on them and got an appointment for a Tuesday. I had to move it to another day, so I called in to request a reschedule. They said they would check and call me back. They never called me back, so I had to call in to check. The service itself was quick and fine, but the need for constant call back to check in on things was a bit irritating. More

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The car was properly fixed, however the updates on the car status were not forthcoming. I needed to inquiry about it many times. car status were not forthcoming. I needed to inquiry about it many times. More

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Always professional and courteous in the Service Department! They are great about providing cost estimates up front, so you know exactly what to expect before the service is performed. Department! They are great about providing cost estimates up front, so you know exactly what to expect before the service is performed. More

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Professional and friendly service unmatched anywhere! The staff is very knowledgeable and friendly as well. The staff is very knowledgeable and friendly as well. More

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Toooooo many employees! Most r all men. Not good. Not good at all. I see only a handful of women each time i go . Including today. I paid almost $800 today . I t Most r all men. Not good. Not good at all. I see only a handful of women each time i go . Including today. I paid almost $800 today . I thought my tires got rotated. Your invoice says rotate tires (only where applicable?????). Meaning? Toooo expensive. Did they rotate my tires or not? I live almost 2 hours away. Doesn’t say if they were rotated or not. Why? I’m a single woman on the road . Paying this much money and not getting all done then my price should be lower? Where r my coupons u use to send me in the mail? For service. My car only has 13, 559 miles on it. You need to hire more women . Quite a few of all these guys r just standing around. More

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Uodates on the status of my repairs wasn’t good with my first service advisor. first service advisor. More

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Appointment started off a bit rocky because Jarrod my original Service Provider was not ready when I arrived for my 1:00 appointment. I waited about 20 minutes and then Adam D. was assigned and he was ve original Service Provider was not ready when I arrived for my 1:00 appointment. I waited about 20 minutes and then Adam D. was assigned and he was very courteous & helpful. More

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I bought my very lightly used 2018 GLC here, and have done the vast majority of service here. Outstanding service. I have done some work on the vehicle myself, and I have taken it to a non-dealership mec done the vast majority of service here. Outstanding service. I have done some work on the vehicle myself, and I have taken it to a non-dealership mechanic, as well… but usually I came to the conclusion that it’s worth it to have Mercedes of Georgetown do the service. More

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I’ve been a customer of this Georgetown branch for over 15 years for Sales and Services. You guys never cease to amaze me with your customer service. Adam De Leon, you kept me informed throughout. Despite 15 years for Sales and Services. You guys never cease to amaze me with your customer service. Adam De Leon, you kept me informed throughout. Despite your unforeseen computer issues, you guys pulled through with a Smile. Thank You Again to ALL of your Staff. More

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Always take my car there for service. Professional, friendly staff, excellent customer service! Never disappointed! Professional, friendly staff, excellent customer service! Never disappointed! More

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