Aaron Schreiner

Lexus of Chattanooga responded

Thank you for your wonderful review! We're so glad to hear that Ralph Paty provided you with excellent service and shared his knowledge about the Lexus RX 350. It’s great to know you had such a positive and thorough buying experience. We truly appreciate your feedback and look forward to assisting you again in the future!

Lexus of Chattanooga responded

Thank you so much for your amazing review! We’re thrilled to hear that Ralph and our entire team were able to provide you with such a fantastic car-buying experience. We truly appreciate your trust in us, and we’re honored to be your go-to place for purchasing a vehicle. We look forward to assisting you again in the future. Thank you for being a valued customer!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re thrilled to hear that Mr. Fortson made your vehicle-buying experience smooth and enjoyable. His dedication to ensuring your satisfaction is exactly what we strive for, and we’re happy to know he provided you with the knowledge and attention you deserve. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

Lexus of Chattanooga responded

Thank you for your wonderful review! We’re so happy to hear that your car-buying experience was excellent, and that Marc and the team were able to make your visit seamless and enjoyable. We’re thrilled you’re loving your new Lexus! Your recommendation means the world to us, and we look forward to assisting you again in the future. Enjoy your new ride!

Lexus of Chattanooga responded

Thank you for sharing your experience with us, and I sincerely apologize for the inconveniences you encountered during your visit. It’s deeply disappointing to hear that you were not given the attention and care that you rightfully deserve. Offering a comfortable and welcoming environment for all our customers is a top priority, and I regret that we missed the mark in your case. Regarding the second set of keys, I completely understand how frustrating this delay must have been for you, and I am very sorry for the wait. I’ll be looking into this matter personally to ensure it doesn’t happen again in the future. I would love the opportunity to speak with you directly and make things right. Please feel free to contact us at your earliest convenience. 423-499-9095 Ed Emerson Thank you for your valuable feedback. We genuinely appreciate your business, and we are committed to providing a much better experience moving forward.

Lexus of Chattanooga responded

Thank you for sharing your experience with us! We completely understand how exciting it can be to wait for your new vehicle, and we’re glad to hear that Marc kept you updated throughout the process and made it as smooth as possible. We truly appreciate your patience and are thrilled that you had a positive experience working with Marc. If there’s anything else we can do for you, please don’t hesitate to reach out. We hope you’re enjoying your GX!

Lexus of Chattanooga responded

Thank you for your wonderful feedback! We’re so happy to hear that Marc made your experience a positive one and that you noticed improvements in our checkout process. We’re always looking for ways to enhance the experience for our customers, and your input means a lot to us. Thanks again for choosing us, and we look forward to assisting you again in the future!

Lexus of Chattanooga responded

Thank you, Leslie, for your wonderful feedback! We’re delighted to hear that you enjoyed our low-pressure, service-oriented approach. Providing a comfortable and informative experience is always our goal, and we're glad our team, from sales to technology training and financing, made a positive impression. If you have any more questions or need further assistance, we're here for you. Enjoy your new vehicle, and thank you for choosing us! 😊🌟🚗

Lexus of Chattanooga responded

Thank you so much for your incredible review! We are beyond thrilled to hear about your exceptional experience with our team at Lexus of Chattanooga. It’s especially wonderful to know that your salesman’s dedication, attention to detail, and passion made such a lasting impression. We believe that outstanding customer service makes all the difference, and it’s clear your experience reflected that. Your kind words about him being a “shining example” truly warm our hearts, and we’re honored to have him as part of our team. Thank you for your high recommendation—it means the world to us! If there’s anything else we can do for you in the future, please don’t hesitate to reach out.