Aaron Neal

Friendly staff clean environment. Getting my loaner car only took a few minutes.,I was able to make it to work on time Getting my loaner car only took a few minutes.,I was able to make it to work on time More

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I’ve patronized this service dept since 2009 with good results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that befor results. Could not use my discount coupon of $100 on my last service because I did not present it at the time of estimate. Never heard of that before and was disappointed particularly after so many years of loyalty. One hundred dollars is still a lot even today. More

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Service was professional, and courteous...staff were knowledgeable and savvy about their facts...a pleasure to work with knowledgeable and savvy about their facts...a pleasure to work with More

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They are nice and professional each time I have been there. They answer all of my questions. there. They answer all of my questions. More

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There was an issue an my service Representative. took it upon himself to get it corrected. This shows that he cared about the money in which I seen. Mr.Aaron , made sure it was corrected. That I will alway upon himself to get it corrected. This shows that he cared about the money in which I seen. Mr.Aaron , made sure it was corrected. That I will always remember. More

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Everything was great. Aaron was friendly and kind. My car was serviced timely. The loaner was fine. Good experience, no problems. Thanks car was serviced timely. The loaner was fine. Good experience, no problems. Thanks More

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I bought my Smart car here and have continued to come here for service ever since. I trust them and appreciate the pleasant demeanor of nearly all the service reps I have dealt with over the year. here for service ever since. I trust them and appreciate the pleasant demeanor of nearly all the service reps I have dealt with over the year. More

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Everything was great. Service representative solved my problem. I purchased my car there and have had it serviced there for my entire ownership. problem. I purchased my car there and have had it serviced there for my entire ownership. More

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The service department is horrible and rude. We brought our Benz in. They took our oil stick from our vehicle and when we called and spoke with them about it. I was told we did not have one, and that was a our Benz in. They took our oil stick from our vehicle and when we called and spoke with them about it. I was told we did not have one, and that was a lie. Also, we had our car serviced by them whoever the mechanic was left a black cloth under my hood, and it eventually came out. Then I called the service manager, and he told me that I had my car serviced somewhere else, and It was a lie these people are not reliable, and they are dangerous. I have reported them to the ohio attorney general office. I would say beware. I am black, and I think these people are prejudiced, and they feel we can't afford this. I would never buy a car from them; I will go to Akron, or North Olmstead. I am spending my money, and I do want quality service and to be treated with respect. I will not advise anyone to deal with these no good service people, and Mercedes Benz of Bedford evidently don't car. When you began to lose customers, it's time to be a concern. The most disturbing thing about this company is a black person, I felt I was not knowledgeable to know what it was talking about, but this department is not worthy of the name it represents. I also had Aaron neal the worst person ever. I will not buy or take my car there to have it service. So, since they don't want to help me, I won't spend my money there ever. More

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My salesman was excellent, made me feel at ease and very comfortable. Allowed me to take 2 different vehicles home for evaluation, it was the best car experience I’ve had so far in my life!! ( I’m not young comfortable. Allowed me to take 2 different vehicles home for evaluation, it was the best car experience I’ve had so far in my life!! ( I’m not young anymore either) More

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