AJ Castor

I purchased a Honda 4 yrs ago and have been pleased with it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. T it. Service has always been just fine, until recently. I had a problem with warning lights coming on when I went into our garage or the carwash. They replaced the camera thinking that would cure it. It did not. The first day I left my car from 10am until 5:30pm to do some service work and determine the problem. That's when they decided it was the camera. Took it back a second time to get the camera installed/replaced that again took all day. They gave me a loaner for which I was grateful. When I still experienced the problem, I made another appointment for 9am. Again they gave me a loaner. One of the gentlemen was my consultant and his texts said he would keep in touch on the progress. He did not. Finally at 3pm, after being told it would be another hour, I said forget it and left with my car. I got a hold of the service manager to complain and he explained that when I am given a loaner I can take it home. I told him I live an hour away and he said that did not matter. So they took all the customers ahead of me (for oil change, etc). So I spent 6 hours waiting and waiting for some answer, only to be told that at 3pm they had not looked at it. I was NEVER told by the consultant that I could leave Moline to go home overnight with the loaner. This would have save me and the consultant a lot of grief. I have always been treated with respect, but the consultant made me feel like a pest and when I told him at 3pm I was tired and wanted to go home and wanted my car back, he just said have a good day. No apology and when I did call (which I didn't call but a couple of times) I could tell he was irritated. This whole experience makes me want to go somewhere else and I really don't want to, but considering it seriously. I have recommended people to go up there in the past, but now, now so sure.....Pam Eagle More

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We have been a customer of Zimmerman's for 20 years. They have always treated us fairly and that is why we always buy our vehicles from Zimmerman. They have always treated us fairly and that is why we always buy our vehicles from Zimmerman. More

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I have been going to Zimmerman Honda for past 20 plus years or so great vehicles great communication and great service. Will always come back. Keep up the good work. years or so great vehicles great communication and great service. Will always come back. Keep up the good work. More

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Great people. Great service. We wouldn't do business with anyone else. Zimmerman's is the Best. Great service. We wouldn't do business with anyone else. Zimmerman's is the Best. More

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We have been long time customers, approximately 15 years! We have appreciated the support we have received in buying our Hondas to servicing them. Service has been top notch and personnel is great! Tony Carr We have appreciated the support we have received in buying our Hondas to servicing them. Service has been top notch and personnel is great! Tony Carroll and Brian Deriemacker were both amazing! More

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Zimmerman's is the Best. They care about the customer. You tell them what you want and they find it for you. It's not about the sale, it's about servicing the customers need They care about the customer. You tell them what you want and they find it for you. It's not about the sale, it's about servicing the customers needs. They answer all your questions. Whether it is Sales, our the Service Center, or the Finance Guy, they are the BEST. More

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The 2025 Odyssey is my sixth vehicle purchased from Zimmerman Honda and I wouldn’t go anywhere else. The service before and after the sale has always been excellent. A.J., Brent, and Audrie in the ser Zimmerman Honda and I wouldn’t go anywhere else. The service before and after the sale has always been excellent. A.J., Brent, and Audrie in the service department are amazing to work with. Having been a client of Randy Hill, I was sad to see him go and happy for his retirement. Marty Curry did a great job stepping in and assisting with my recent purchase as he’s done for years with my parents vehicles. Great staff and service! More

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Ben was perfect! First time I didn’t hate dealing with a sales person! Made everything seamless and easy with a difficult situation and difficult time in my life. First time I didn’t hate dealing with a sales person! Made everything seamless and easy with a difficult situation and difficult time in my life. More

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Ben and the dealership did a great job! ! I really appreciate the customer focus and attention to detail! ! I really appreciate the customer focus and attention to detail! More

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The dealership was nice and easy to work with. Specifically, Marty and the service department was great! Specifically, Marty and the service department was great! More

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