AJ Castor
AJ Castor at Zimmerman Honda
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AJ Castor

Service Manager

Zimmerman Honda

7030 44th Ave
Moline, IL 61265

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4.7
130 Reviews

I was born in Silvis, Illinois and currently reside in Moline. I graduated form Rockridge High School on 2001. My appreciation for the automotive industry came as a young child with my family also being in the automotive industry. I began my career at Zimmerman as a lot porter in 2002, and in 2004 was promoted to an entry level technician in the service department. With years of experience as a used vehicle technician and associated training, I accepted a new position as a Service Advisor in 2012, and most recently service manager in 2021. It is my priority to ensure your vehicle is serviced accurately and timely to make your experience in Zimmerman service an excellent one. I am an avid Cubs and Bears fan who enjoys taking in a game or two when I can get away. Feel free to contact AJ for any of your automotive concerns and rest assured he will make every effort to answer your questions with the ultimate focus being your 100% satisfaction.

4.7

130 Reviews

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130 Reviews of AJ Castor

November 11, 2024

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Vanessa was outstanding to work with both in the days leading up to our purchase and especially while in the dealership. We have never had a better experience with a dealership (our first with Zimmerman, More

by Perry613
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Dolan, Vanessa DeRiemacker, Eric Waldman , Mark Zimmerman

September 28, 2024

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It is a very helpful and courteous dealership. They answer any questions I may have. I always have done all the maintenance on my vehicle. More

by csmassie
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Recommend Dealer
Yes

September 27, 2024

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It is a very helpful and courteous dealership. The salesman was very knowledgeable about the Honda CRV. Luis has told me if I have any questions about my new car to come in and see him and he will More

by csmassie
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Recommend Dealer
Yes

September 08, 2024

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Easy to work with. Very easy to let us see any vehicle we want. Knowledgeable and able to answer all our questions. More

by ben.enlow
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Recommend Dealer
Yes

Other Employees Tagged: Jeff Dolan, Matt Rizzo

August 21, 2024

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My wife and I needed to replace our 2014 Odyssey, which we bought at Zimmerman in 2014. This is where we had it serviced for the past ten years. We connected with Matt who couldn't meet with us the day we More

by kkdstille
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Recommend Dealer
Yes

August 05, 2024

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I took my '19 Civic there bc my warning lights came on during a driving rainstorm. Well although I had a warranty the service Mgr .said it wasnt covered so I had to pay $180and it would be an additional $ More

by chrismartel62
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Recommend Dealer
No

Other Employees Tagged: RC Rodgers

Aug 14, 2024

Zimmerman Honda responded

Mr. Martel, First off we do want to thank you for your business. We do want to make sure we have exact facts cited here (some regarding $) so it can be accurate for all. We have reviewed this with all involved and reviewed all internal notes. Your service visit on 4/1/24 with Service Manager AJ with your 2019 Honda Civic was a result of multiple dash lights on. AJ informed you prior to any touching your vehicle that we have a diagnosis fee of $190 in which you would be responsible IF your warranty did not cover said "diagnosed" work. This was discussed with AJ prior to work being started, that the $190 + repairs (if you decide to proceed with repair) would be your responsibility if said diagnosed work is deemed by warranty company, "not a covered item or component." You signed repair order acknowledging your financial obligation to said repair order and the $190 diagnosis fee in order to proceed. The codes and diagnosis was 2583-76 (please Google). This could be for a variety of reasons, but most commonly the radar and bracket have gotten bumped/hit at some point and radar misaligned. AJ advised for the front radar calibration & alignment for $395.50 and you Mr. Martel declined and paid the diagnosis fee of $190 at this point. AJ also advised that possibly might need a front radar bracket as well. The next steps you took was into our GM's office, RC Rogers. He discussed the possibility of running it thru a car wash. As always we do aim to please and RC kept your information to make sure everything was followed as not just our policy, but also Honda factory training (nationally). The code diagnosed was correct, our only charge to you was the $190 and we verified that nothing would be covered with the warranty. You did NOT proceed any further with repair, and you declined service/repair. We are glad your car wash turned the lights off, which based on decades of vehicle experience is beyond rare. But this is why we ALWAYS give our customers the options to proceed or stop, in this case we are thankful you stopped and you ended up resolving on your own. We wish you continued happiness with your Honda Chris. Your Management team @ Zimmerman Honda.

July 31, 2024

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Mike has excellent customer service! I highly recommend Zimmerman Honda because they are the total package! More

by Christine Watts
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Recommend Dealer
Yes

June 27, 2024

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Luis Arango made buying a car pleasurable. He was very knowledgeable about our vehicle. Before we left the dealership, he had the features set to our needs and we knew how to use them. If we h More

by werpepsi
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Recommend Dealer
Yes

Other Employees Tagged: Luis Arango, Kyle Ruser

June 22, 2024

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The staff are friendly and helpful. The prices are competitive considering the current market. Excellent service department. More

by android.db8
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Recommend Dealer
Yes

June 20, 2024

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Every thing went very smooth in buying our Pilot. Polite salesman and have always loved there service department. More

by terrystrayhall
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Recommend Dealer
Yes

Other Employees Tagged: Luis Arango, Kyle Ruser

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