I would like to express my appreciation to Sophia in the - Kelley
I would like to express my appreciation to Sophia in the service department at Fairfield Chevrolet. Sophia was incredibly kind, courteous, and patient with my mother, Dorothy, throughout our recent service experience.
She handled the diagnosis of the inoperative dash cluster on our Cadillac ATS efficiently and kept us informed every step of the way. Sophia ensured the process was smooth and timely, minimizing any inconvenience for my mom.
What truly stood out was Sophia’s willingness to go the extra mile—she arranged for my mother to have a rental car during the 3-day repair period. This thoughtful gesture made a significant difference in our experience and demonstrated her commitment to exceptional customer service.
We are grateful for Sophia’s professionalism and compassion, and we highly recommend her and the Fairfield Chevrolet service department.
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