Puente Hills Dodge is by far the dealer I most regret - caamaro1694
Puente Hills Dodge is by far the dealer I most regret doing business with. I’ve purchased vehicles from them in 2020 and again in 2025, and even recommended them to my father-in-law earlier this year — he bought a ProMaster just last month. Unfortunately, their service department is hands-down the worst when it comes to customer service.
Long story short, I leased a 2025 Ram 1500 that started having electrical issues — serious ones — to the point where the truck would shut off while driving. The service department has “tried” fixing the issue more than three times and has failed each time. They don’t offer courtesy vehicles, which makes the whole process even more inconvenient.
My current service advisor, Michael, has been a complete headache to deal with — no communication, no follow-up, and nearly impossible to reach. On the other hand, Buster was great the first time I worked with him; honest and straightforward. I’ve also tried contacting the service manager, Robert, multiple times, but every call goes to voicemail and I never get a call back.
I’m sharing this feedback in case you’re in the market for a Chrysler, Fiat, or Ram product — save yourself the time and frustration. Look for a dealership that actually cares about its customers instead of just chasing profit.
To top it off, when my father-in-law purchased his ProMaster, we pointed out during the test drive that one of the top lights was disconnected and needed replacement. The salesperson assured us it would be fixed — just bring the van back when service was open. When we returned, they flat-out refused to repair it, claiming it wasn’t part of the deal, even though it was noted and confirmed with finance during signing.
In short: Puente Hills Dodge operates like the slumlords of CFA dealers — avoid at all costs.
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