I must say, my visit to Hyundai of Anaheim was a pretty - Stoddardt
I must say, my visit to Hyundai of Anaheim was a pretty interesting experience. Overall, I got a solid deal on the car I purchased and the pricing process was straightforward since my agreement was already in place. I really enjoyed working with Jesse Reese. He was upbeat, eager to help, and honored the price we negotiated over text. Even though this was only his second sale, he carried himself with genuine enthusiasm and a great attitude.
The main drawback was the time it took to complete everything. I arrived around 5 pm and didn’t leave until about 8:30 pm. Despite having already negotiated the deal, I waited about 20 to 30 minutes before meeting with the finance team, and when I asked about the delay, a few staff members responded in a way that felt dismissive rather than helpful. The environment also came across as a bit clique-ish, and some of Jesse’s peers seemed impatient with him as he was learning.
I understand the dealership recently came under new management and had new systems to adapt to, but there was still plenty of opportunity to make the customer experience stellar. If they embrace a stronger teaching mindset, build efficiency into their process, and foster a more universal culture of positivity and proactivity, they could really turn this place into a powerhouse.
Overall, I’d rate my experience a 3.8 out of 5. Jesse was the highlight of the visit, and I’d recommend working with him. With better communication and a more supportive team environment, this dealership can definitely elevate its customer experience.
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