I have to share this because it's rare to find a - ourdoggoose
I have to share this because it's rare to find a genuinely honest car buying experience these days.
I live in Redondo Beach, so I first went to another local Kia dealership since it was closest to me. Unfortunately I ran into some pricing games there, quotes that didn't match what was advertised online, and discounts that were listed on paper but never actually applied. It left a bad taste in my mouth.
After that, I decided the extra drive was worth it and reached out to Serbie at Kia of Cerritos. Completely different story. He was upfront and transparent with pricing from the first message, sent me a real itemized breakdown, and when I asked him to remove things, he actually removed them. At one point we realized I didn't technically qualify for a $750 competitive discount he'd originally quoted me, and instead of just pulling it from the price, he worked with me to offset the difference anyway.
When I showed up to buy, everything was ready. Serbie walked me through the car and the whole process, no pressure, no games. While we waited on the finance department, we ended up just talking, kids, music, life, instead of him trying to upsell me on extended warranties and add-ons I didn't need. It's honestly the best car buying experience I've ever had. You go in expecting to get worked, and that just wasn't the case here.
If you're shopping for a Kia, go see Serbie at Cerritos. I drove an extra 15 minutes from the South Bay to get here, and it saved me thousands of dollars and a lot of stress.
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