4 Mazda Dealers near 76542near 76542

Experience was great. - Harleyjones2013

Experience was great. Sal was able to get me what I wanted at great price. Everyone there was very pleasant to work with.

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I'll start off by saying that our sales consultant, Kevin - homestar1217

I'll start off by saying that our sales consultant, Kevin Rich, was amazing however he no longer works in sales so unfortunately I can't guarantee readers will have my same experience. If you need service though, definitely reach out to Kevin. We purchased a certified pre-owned Mazda on a Saturday evening after having test driven it earlier in the day. Unfortunately, when we drove the car it was completely filthy and so we didn't get a clear look at the exterior but as it was certified I assumed it wouldn't have any major issues. After we completed the finance paperwork and took the car home we discovered that the rear bumper color was way off, there was a massive scratch in the rear glass from someone ignoring a bad wiper blade, and there were a few other little things that weren't right but were easily repairable including the car needing to be buffed. I went back up to the dealer the following Monday and spoke to the used car manager, I believe his name was Ron, who was completely inept and had no concept of customer service in the slightest. After several debates about what should and should not have been covered, I left with an ultimatum that if I didn't ask them to re-paint the bumper they would cover a partial cost of repairing the back glass. This was totally unacceptable to me as I had no opportunity to see any of these problems prior to signing paperwork, and it took sending an email to the General Manager and GSM in order to get them to fix all the issues on the car. To this day it still hasn't been buffed, and while they had my vehicle for 5 business days (7 days total) they refused to provide a loaner vehicle or let me drive my trade-in which was a major inconvenience as well. I have also never once received a call from the GSM or GM to apologize or even speak about the situation, they made my sales consultant handle everything which was unfair to him. On the plus side, the manager who made it so difficult to get these issues resolved no longer works at the dealership. Jeremy, the manager who worked our deal originally has handled everything with care and class since then and the vehicle has been repaired to our satisfaction. Jeremy and Kevin have really worked to restore a little bit of my faith in this dealership and we will service our car here in the future. If they happen to have another pre-owned vehicle we're interested in I would consider purchasing from them again as long as Jeremy is still the manager!

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Very nice experience purchasing my car here. - Diego

Very nice experience purchasing my car here. The sales expert Anton was knowledgeable about the different models and trims features and gave useful recommendations. Also answered all questions and handled the process without rush. Bassam the sales director was in charge of the figures negotiation and did also a great job. Fernando In the finance desk did all the sign off process really quickly.

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Great Experience, Great Customer Service, Great Cars - Wanda Glover

If you want the best experience purchasing a car, go to Roger Beasley Mazda in Killeen, ask for Tyler Keller, everyone knows that buying a car can be a hassle, but you will be surprised if you go to Roger Beasley. It was so easy, the staff and managers are a delight and easy to deal with. They met all my needs, answered all my questions, provided the best service and I purchased my first Mazda. I LOVE MY NEW MAZDA. I believe I received a great deal for the Mazda I purchased, they worked with me until my needs were met, no hassle at all . It rides smooth and is roomy inside. Highly recommend.

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