Roger Beasley Mazda Central
Austin, TX
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140 Reviews of Roger Beasley Mazda Central
Previous review from Google: This location is outstanding. I moved to Austin in July and needed 2 new front tires and to save on cost, I went to Discount Tire. They completely messed up my alignm outstanding. I moved to Austin in July and needed 2 new front tires and to save on cost, I went to Discount Tire. They completely messed up my alignment and stated they nothing was wrong and stated I must have hit something. They do not do alignments and sent me to a place they work with which rotated my tires and stated the alignment was fine but the car continued to pull sharply. With my line of work as a mobile physician, I have very limited time during the day and the situation was getting aggravating. I finally went to Roger Beasley Central Austin and Samantha Melhado was absolutely phenomenal and stating she went above and beyond does not even cover it. Turns out I wasn't crazy and the alignment was definitely off. Not only did she come and update me numerous times during my wait, but she got me in right away knowing my work situation and limited time. She, along with the mechanics, were completely honest about when I should have the other two tires replaced instead of trying to sell it to me on that visit. They worked with me with pricing and even got my oil changed that day instead of making me come back. When I had questions on tinting laws, Samantha personally spoke to the appropriate staff and informed me and even gave me recommendations for affordable tinting locations. Today, I am back for an oil change and getting the other two tires from because it is worth every penny to have it done here, not to mention they always work with me with cost. I came yesterday and they were slammed so Paul Ojeda said to personally call him when I am on my way today and he will make sure I am taken care of, and he absolutely stayed true to his word. Samantha, Paul and any managers/staff involved today, again exceeded my expectations. Currently, Paul Ojeda continues to go above and beyond every visit and now I look forward to leasing my next vehicle from this location in the next couple of months. More
We've purchased our last 5 vehicles from Roger Beasley. We keep coming back because of the outstanding service and support we receive. Low pressure sales and a service department consistent with any luxury We keep coming back because of the outstanding service and support we receive. Low pressure sales and a service department consistent with any luxury brand. Great value and quality. More
I had an amazing experience here with Forrest he helped me throughout the entire process and made it as smooth as possible . Being 9months pregnant and buying a car is never easy but he made me comfortable me throughout the entire process and made it as smooth as possible . Being 9months pregnant and buying a car is never easy but he made me comfortable the whole time and even bought me lunch . I can’t thank him enough for making a tough process easy as possible . If you need someone who cares and can get the job done call and ask for Forrest he is gonna take care of you no doubt about it !!!!! More
Sold us a lemon, we took it in for service one time after 1,200 miles ow owning it and then instead of fixing it when it was under a CPO warranty requested corporate to cancel it with zero means or reasons t 1,200 miles ow owning it and then instead of fixing it when it was under a CPO warranty requested corporate to cancel it with zero means or reasons to why what so ever to then ban the vin not the other 5 cars we have serviced from their company the one time we took this car in for service. They humiliated a senior citizen, and lied to her. More
I went for my first servicing to this dealership although I had purchased my car elsewhere. While there was some confusion about prepaid maintenance package I had being specific to where I purchased it from, I had purchased my car elsewhere. While there was some confusion about prepaid maintenance package I had being specific to where I purchased it from, they took care of me and honored the prepaid maintenance. Recommend this dealership to everyone. More
I just recently got a new "used" car from Mazda on Burnet Rd and it was the best experience ever. I wish I could give more than five stars!!! When I was in the process of browsing through cars, I've alrea Rd and it was the best experience ever. I wish I could give more than five stars!!! When I was in the process of browsing through cars, I've already been to a couple of dealerships, plus looking online, before I went to Mazda. I completely went on a whim too because I've been there before and I thought why not go? Well that was the best decision I've made during that time. Forrest Cook was my sales rep and right from the get-go he was a complete gentleman, very accommodating, and found the perfect car for me which I am obsessed with!!! Even the sales manager and the financial reps were so nice and helpful. I would definitely recommend this specific Mazda location to anyone! Even though I bought a Toyota this time, I am a big fan of Mazdas anyway and I've had a couple before. ♥️ I look forward to coming back soon!! Thank you Mazda Crew More