Salesperson: Marco
Car Type: Used Audi
I have bought - chalice330
Salesperson: Marco
Car Type: Used Audi
I have bought many cars and this was one of the worst experiences I ever had. I won't right an entire book but just the key parts to help others avoid the same.
Optional "Mandatory" charges
Marco is as shady as they come. When trying to finalize the deal and settling on numbers, Marco gave me the sales contract with 5 additional upsell service type options which took the price up about 5k. He began to explain each one and crossed out four of five and said those were optional, however the last one wasn't and I had to pay for it. It was some type of car care service package with a cost of $2500 dollars. So it wasn't a cheap line item by any means. I am used to the upsells and had no intention of getting or paying for anything other than the car itself.
Luckily I had already emailed in and got a quote on the car and pulled it up and showed it to him so he had no choice but to remove it.
Services not performed
I did ask to have the car tinted, a $400 charge. I would be picking up the car the next day and asked Marco about the tint before I left and he said it would be completed. I made sure to explain and text him as I was leaving exactly what I wanted on the car. The next day Marco texted me to ask when I would be in to pick up the car, he then proceeded to tell me he would be out around that time and who to work with (this didn't surprise me as I assumed he would try to avoid me). I asked him if the tint was completed to which he responded "its done".
When I came in to pick up the car, absolutely nothing was done. The car was not prepped, paperwork couldn't be found, keys couldn't be found, one of the batteries for the key fob was dead and of course the tint wasn't done. And the guy he told me to work with, had no idea about it either.
These were some of the more major cost related shady acts I dealt with over the three days. There was quite a bit more unprofessionalism I encountered but at most dealerships you see this more often than not so not worth mentioning.
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