4 Subaru Dealers near 49448near 49448

Sat 8/23 traveling from CVG to Grand Haven; front Right - South Pole

Sat 8/23 traveling from CVG to Grand Haven; front Right wheel blowout on I96 @ 75MPH. Road service changed to spare (UGH!); drove @ <50mph last 130mi to Grand Haven (lived @lake for '77 - '85). Monday 8/25 to Muskegon MI AUDI. Met ZACH. Somebody from somewhere smiled on us. What a pleasure dealing with a young man possessing traits performing customer service the way it's taught but sadly more than not rarely experienced. I speak from 50 years of small to large corporate responsibility both U.S. and dealing with European, Asiatic and African personnel in similar companies. Zach quickly procured similar tires, correctly interchanged locations and mounted, checking for potential problems (wheel bearings, rim condition), keeping us informed of progress and promptly notified completion. Our visit/vacation could now continue unhindered. I know US AUDI (Virginia) keeps track of its various locations regarding business practices, including by visits (Have had various Audi experiences, as well as Porsche and GM/Ford due to cars owned and currently possess). I shall presume both Audi Muskegon as well as Audi US know how fortunate they are to have Zach presenting the "Audi" face to/with customers. IF NOT, THEY HAD BETTER LEARN RAPIDLY, lest competitive businesses grab him for their benefit!

I had such a great experience. - stephaniethiede

I had such a great experience. I felt valued and the staff was willing to do what they could to get me into a new car.

Fox Subaru is very good. - sue.nieusma2

Fox Subaru is very good. My problem is with the display in the car. It reflects sun so it can't be read. Sunglasses have to be removed to read the buttons. You have to constantly move your eyes from the road to the display to make sure your fingers are on the right button or find the button. Trying to use the voice response is frustrating as it 'doesn't understand' and directs you to read from a list to pick what your choice is, once more moving eyes from the road. The old buttons and switches were much easier to use and didn't have to take eyes off the road nearly as much.

The manager and young man at the front desk did a great - seithd

The manager and young man at the front desk did a great job checking the antifreeze protection on the Subaru I bought in Florida. Thank you so much for the fast excellent service. It meant a lot to me. Dave Seith