Update - 1/13 - I was contacted on 1/8 by the general - Dawn
Update - 1/13 - I was contacted on 1/8 by the general manager and he apologized for the lack of communication, etc. He sent me a picture of the check that was written to the finance company, dated 11/25, but the finance company had never received it. Since the finance company had been paid for the Jeep, he was able to get me a check for the warranty refund that day.
October 17th, I went in to test drive a Jeep Gladiator and found one that I really liked. Made the purchase that day. Paid out of pocket for an extended warranty. Decided around Halloween to cancel the warranty because the reviews of the warranty company were not good. There were numerous complaints on BBB about unresponsiveness and using used or inferior parts for repairs. Over the next week, I called Cronic several times and couldn't get anyone on the phone to cancel the warranty. I sent emails to two different people with no reply and even tried the online chat three times. Online chat response was always that someone would get back in touch with me and that never happened. I finally talked to the finance manager on November 11th and he told me that I needed to sign a waiver to cancel the warranty. I drove up there that day, signed the waiver and was told that after he finished with one customers paperwork that he would send the waiver to the finance company to cancel the warranty and credit my final loan amount for the warranty total. (Even though I paid separately for the warranty, it was listed as a down payment so I couldn't just get it refunded). I signed the form on Tuesday, the 11th. Saturday, the 15th, I called the finance company and they still hadn't received the cancelation paperwork. I called Cronic, on Friday, the 14th to ask the finance manager about sending it and I was told he was off and wouldn't be back until Monday. I tried to talk with someone else and was told that someone would get back in touch with me. Well, as stated before, no one has bothered to get back to me. I called the finance manager on Monday 11/17 and had to leave a message because he was busy, no return call. I called again and finally talked with the finance manager on 11/18 and he said it was sent but kicked back so he would re-send it. He sent me a copy of the re-send, which was dated 11/12 even though I signed it 11/11 (and he was sending it that day). I was told that it would take around 3-4 weeks for the refund to get to the finance company. It is now 1/6 and the finance company still has not received the refund. According to the warranty company the refund was sent electronically to Cronic on 11/24. I have tried contacting the finance manager again to see about the refund that they have had since the end of November and as usual I get no response, no call back, nothing. I am getting the impression that they are not planning to return my money. I would give them less than one star but that isn't an option.
Now for the Gladiator. After driving it for a couple of weeks and getting it up to speeds that I couldn't get during the test drive I discovered that the Jeep has the "death wobble". After a good bit of research, I took it to a tire shop because of the death wobble. While the tire shop had it up on the lift, they found that the drivers side shock had been leaking and needed to be replaced. I have replaced both front shocks and I have an appointment to look at the suspension to hopefully fix the death wobble. I also later discovered that the rear window defroster was broken off the pin on the window. It had been propped against the window, which was held up by the seats, so that it was not apparent when looking through the vehicle. Not sure how these things were not found and corrected in the "inspection" done by Cronic before selling the vehicle.
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