3 Genesis Dealers near 33912near 33912

My experience with this dealership is mixed! - Dickwhite

My experience with this dealership is mixed! Working with Chris, Madison and Phil Moody was very good. The process of getting my vehicle was not great! It took me 4 hours from the time I arrived for my appointment until I drove away with my new car. This process was totally inefficient. My salesman was overwhelmed by handling another customer coincident with me. Getting into the Finance office took forever! I believe he was overwhelmed with too many closures in a compressed timeframe. As far as the new vehicle is concerned, the windshield was not clean and I had to clean it when I got home. The other comment is in regard to the dealership offices. Very poor and unprofessional! I realize a new building is being planned which should resolve that issue. The managers office in the corner had dark windows so you could never see the manager or what was going on or not going on! I believe transparency should exist across all employee offices, much like every other dealership I have experienced. In summary, I am pleased with my new car and I enjoyed working with Chris, Madison, and Phil. I hope my future service needs at this dealership will be excellent and efficient. Dick White

Service was very prompt and efficient isn’t. - karluzfam

Service was very prompt and efficient isn’t. Michael took excellent care of me and my vehicle. Genesis of Naples has a great team.