21 Ford Dealers near 27542near 27542

I purchased a Bronco from Whitney from Doug Henry Ford. - kedragoo

I purchased a Bronco from Whitney from Doug Henry Ford. She made us feel comfortable with purchasing. Very helpful. Upstanding customer service. Could not ask for better customer service. Answered all our questions. I would recommend Whitney to all my friends and family. No pain! She definitely deserves a raise. Katharine of Tarboro

Was very responsive and was willing to go extra mile to - mmandato

Was very responsive and was willing to go extra mile to help keep the fleet going

Salesman Kimari McNair was polite and knowledgeable and - rdeure75

Salesman Kimari McNair was polite and knowledgeable and answered all questions. Negotiations were crisp and fair with Kamari and department leads. Paperwork was performed in a fast and efficient manner. Post sales offers of fuel and driving of purchased vehicle home were much appreciated. It was an overall pleasant experience. I would recommend to anyone.

BUYERS BEWARE. - harveyflip

BUYERS BEWARE. I purchased a truck from Capital Ford of Raleigh on August 21, 2024, and over 7 months later, they’ve still failed to provide a title. Capital Ford admitted they were unable to obtain the title, yet no resolution has been provided. Now, they’ve requested I return the truck to their lot so it appears unsold for DMV inspection purposes — instead of taking full responsibility for the issue. This situation has escalated to the point that I’ve filed a complaint with the North Carolina Attorney General’s Office and have had to retain legal counsel. Think twice before buying here.

Always efficient and communicates all of my issues. - susanrayefinn

Always efficient and communicates all of my issues. Friendly and timely. I always find it easy to make an appointment.

A++ experience! - Tami

A++ experience! John Winston is an exceptional sales person. Extremely knowledgeable and great customer service. I would highly recommend!

Scott Salzman (General Manager) Yazan Alhajjeh (Sales - adi-nc-car-fan

Scott Salzman (General Manager) Yazan Alhajjeh (Sales Manager) Guy Whimper (Certified Sales Consultant) Brian Martinez (Finance Manager) Please do not have any of the above people call me or text me. I would like to speak directly to the owner of the dealership. To Long Didn’t Read (TLDR): DO NOT BUY A CAR HERE. CHEATERS -- SCAMMERS -- LIARS STAY AWAY. Don't buy a car from this dealership. They are extremely UNPROFESSIONAL to the point of HARRASING me over a mistake they made. I received over 10 missed calls, over 15 text messages, voicemails and a 6-minute visit to my house (recorded on ring camera footage) trying to collect $1000 from me. Literally harassed by multiple people at this dealership for a mistake they made. I should honestly file a police report for the harassment and telling me that “karma will come to get me”. If I could leave 0 stars I would My wife, my father, and I visited this dealership on Memorial Day weekend to test drive a Porsche Taycan. We found the car outside and were approached by Guy Whimper, who offered to get the keys. I asked if it came with two keys and he said he would check, but never confirmed. He took my license and let us test drive the car. Inside, we agreed on a fair price with Yazan Alhajjeh. I left a $1000 deposit and said I would return the next week. During the week, I asked Guy about squeaky brakes and a recall alert. He said the brakes were fine and he could not get an appointment for the recall. When I returned to finalize the deal, Guy was not there. Another rep gave me the same vague answers about the second key and asked for my insurance, but never confirmed about 2 keys In the finance office, I explained to Brian Martinez that I had a check, a trade in, and would pay taxes. He interrupted and said he would handle it. I again asked if the car came with two keys. He said he did not know and I should ask the salesperson. I found out it only had one key. Brian told me a new key costs three hundred dollars, which is not true. I already own a Porsche and know it costs much more. Nice sales tactic to get the pen in my hand and my wife excited before telling me there is only 1 key. I signed and left with one key. Later, when charging the car at home, the screen said the cable had been changed and charging speed was reduced. They gave me a third party cable instead of the Porsche charger. I called to ask about the original cable and the brakes, but never heard back. While on a work trip, I received multiple missed calls and texts claiming they miscounted the deposit. I told them I was unavailable on a business trip meeting clients. Brian said he was tired from a new baby and had made an error. Yazan asked for my wife’s number to collect payment. I repeated that I was not home and busy. The next day, I got more calls and texts from Scott Salzman, the general manager. I saw a notification from my ring camera that the finance manager showed up at my house. I called Scott and he said mistakes were made on both sides and I had not paid the deposit. I sent a screenshot showing I had. He admitted the dealership made a mistake but still insisted I owed them. I told him their constant calls and unannounced visit were unprofessional. He said they just wanted the money and added, “he sees my true colors and karma will come to get you” before hanging up. Completely unacceptable behavior from a dealership. At minimum I would request a call from the owner of the dealership to apologize for the harassment I received from Scott Salzaman the General Manager, the original charging cable for my car and second key for my vehicle. Honestly if they had just asked nicely and waited a week for me to come back from business trip I would’ve happily paid the $1000 I owed them and been done with it. Lesson learned not to buy cars from this kind of low caliber high volume dealership. My first Porsche I bought from a car broker across the country over iMessage and I left him 5 a star review on google. Way

Good selection of cars , friendly people , easy to deal - Popj

Good selection of cars , friendly people , easy to deal with made the buying experience fun and I will definitely recommend this dealership to my family and friends !

Outstanding service Austin was exceptionally helpful with... - Paige

Outstanding service Austin was exceptionally helpful with all our questions and helped us get exactly what we eanted and for a great price! A big thank you to Rich for all his techno help as well. We will return for our next Ford.

Very poor service department. - Cb_allen2000

Very poor service department. They had the truck 4 days to replace a catalytic converter. I have had to contact them as they have not reached out to me at all to update me. The part is in but they have not the time to get it done per service department rep. Never again will I take truck to them. This is my work vehicle that I make my living with.

Just purchased a used Lexus from Sale Auto Mall and the - j_markl

Just purchased a used Lexus from Sale Auto Mall and the Sales representative "Paul Jarman" was great to work with. Pricing was excellent and service was fast and easy. There was a manager who helped with the sale who was great to talk to while we waited for our paperwork. I will definitely purchase my next vehicle from Sale Auto Mall and recommend it to all my co-workers at Moen Inc.

My vehicle is at Capital Ford Lincoln of Rocky Mount and - Incredibly disappointed

My vehicle is at Capital Ford Lincoln of Rocky Mount and has been there for 3 weeks to have the water pump and turbo lines replaced. This is a warranty repair. The first week was due to the warranty company having to send someone out to verify everything. Monday of the following week, Nathan (service writer) calls me and tells me the parts are in and they'll get to it soon and I should have it back by that Friday. During this conversation, he also tells me that one of the diagnostics was not covered because the warranty company refused to approve one of the repairs. There's also a $35 difference per hour in what the service contract pays for labor and Capital's labor rate. He adds everything up and tells me a figure just above $700. Now, Monday will be 3 full weeks that it has been there. Yesterday, he calls me saying vehicle is finished and I owe $3500. 🤯😲 He proceeds to tell me that the warranty company wasn't paying for seals and that the total hours equal out to 15.5 hours. He puts it on the warranty company, saying they don't want to pay more than 6hrs for the turbo lines and they asked for 13. I get off the phone with him and call the warranty company. They are floored and have no idea what's going on. The warranty representative tells me that Capital only asked for 6hrs of payment for the turbo lines. He continues to tell me that the jump from 6 to 13hrs doesn't sound right to him, because they all use the same database for labor rates. I call Nathan back after the warranty guys have contacted him. He says everything is covered except coolant and a filter of some kind. I asked what the cost is. He tells me around $2900. At this point I'm getting irritated. My vehicle has been in their shop for almost 3wks and all of a sudden I'm being asked to pay for all but $3k and the warranty company is telling me that Capital never asked for 13hrs. So, I'm sure he could tell that I'm not happy through the tone in my voice. After we hang up, I call the warranty company back to extend rental coverage until this issue is resolved. The warranty company tells me that they tried to call Nathan back, but he had to leave work for the day due to an emergency, all of a sudden (whether this is true or not I don't know). So, a message was left for the service manager to call the warranty company back. To my knowledge, that never happened. I was never contacted about the difference in hours that the warranty allotted and the hours that Capital was going to charge, regardless (if there was an actual difference). I never authorized this. If I was told a price of that magnitude, at any point, I would have declined service and took my vehicle elsewhere. I wasn't happy about the original $700, but I understood business and the limitations of the warranty. So, I was willing to tolerate that. From what I understand of the law, you're not able to charge more than 10% above the quoted price of a repair without the owner's authorization. I never signed a single thing with a price on it. The only time that I was at Capital in this whole 3 weeks, was the beginning Monday. Before an estimate had ever been put together. At this point, Capital Ford Lincoln of Rocky Mount, NC is holding my vehicle ransom. I've never dealt with this out of a dealership before and I expected a more professional ...a more ethical experience. I am requesting that Capital Ford Lincoln of Rocky Mount, NC honor the original quoted price, from when the estimate was completed. I would like for this to be a simple mistake and it be corrected than to have to go through the legal system.

Jacob and the team made the buying experience so easy. - ken.averill

Jacob and the team made the buying experience so easy. Very friendly, professional and stress free. Great team!

The people that work there is great to work with services - david

The people that work there is great to work with services department is great but I have bought my last Ford I have a 2017 fusion with the Ecoboost car has a 122000 miles on it go ever service report that was done on it .Ford put bad motors in them