In one word: Sketchy (note the capital “S”). - Ax
In one word: Sketchy (note the capital “S”). We received an illogical repair estimate that mysteriously disappeared after we questioned it—along with claims that the mechanic was fired. I still have a copy, though they weren’t interested in seeing it. Instead, they tried to sell me a $350 battery, nearly half of which was labor. We declined. When we asked them to address a recall issue, they refused, saying they couldn’t do so without selling me a new battery. For context, the current battery is less than a year old and only died because I accidentally left the lights on—it worked perfectly before that.
Upon informing them I would have it towed rather than be extorted, they mentioned the diagnostic fee. I fail to see how there can be one when I was told they can't proceed to diagnose the issue without me first replacing the battery.
Maybe the diagnosis is for the battery, which I doubt they did any testing because it was tested the day before it was brought in.
Perhaps they are referring to the first fake invoice that was suddenly lost?
Avoid this place at all costs unless you want to walk out of there without your pants. They are bent on selling you something whether you need it, like it, or not.
I will avoid all Flow branded dealerships. The fish rots from the head down.
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