Conartist! - Unhappy former customer
Conartist! Was in touch with a salesman for about a week for an expedition max. The day before my family and I left for the beach, I made the 1.5 hr drive down with hopes of bringing home a new vehicle (which I was told I could do so). I get about 15 minutes away and I’m told that the one vehicle wasn’t there, ok whatever there’s still more I wanted to look at. I wanted used and that was made clear. I pull in, the ONLY expedition max available was bran new. Also was promised my husband (working late and far away) and father (just had surgery) didn’t have to be present to sign anything she could give me paperwork and I could put it in the mail before we left. Upon arrival I’m met in the parking lot we went inside and talked. She informed me none of the vehicles I wanted to look at weren’t even there! So why was it so crucial I get there and why was I promised I could leave in a new vehicle?? She really tried to push a new vehicle on me and then tried to get me to lease even tho I was against both. She said she had a nice vehicle for me and she needed to get it. She was right it was an extremely nice vehicle but I was against another Chevy. When the man who took my vehicle to check it out and get me a trade-in value, I watched him punch my dash at amongst other things that just didn’t seem normal at all. We had the numbers ran it wasn’t anywhere near what I wanted at all. I called my husband he agreed to it so I tried to move forward then she kept trying to push for money down even tho I had a trade in. She brought me the paper with the numbers and she deducted what they were giving me for my vehicle added a bunch of taxes then added the total payoff and raised a price. The math didn’t make sense and I wanted a better rate, 8% no thank you. :She proceeded to say the banks weren’t open so they couldn’t get a realistic rate but she’s sure they can do better tomorrow and regardless my husband and/or dad needed to be there, even though she said otherwise numerous times. She knew we were leaving for vacation in a few hours said whatever she could to get us down there and wasted over half of my day! Before I even walked out, I had another dealership pulled up. I called them soon as I got in the car, explained what happened and was told come see us. The banks aren’t closed. She let me know that she would do whatever she could to get me in a new vehicle before they closed. Unfortunately, the vehicle that I wanted was at a a different lot, but I will be picking it up after vacation. I wasn’t sure if I just would’ve came there first if the lady had to she would’ve personally drove and picked up the vehicle for us to be able to take on vacation. I wouldn’t purchase anything from these people if they were giving it away free. Shults wasted 6 hours of my time for nothing!
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