Dealer service departments are generally not great, but - benjaminhook
Dealer service departments are generally not great, but Romano Jeep is by far the worst I've ever dealt with. They are only getting one star because zero is not a choice. I booked my appointment 3 weeks in advance. Between then and the time I brought my vehicle in, a few other things came up that I wanted addressed, since the vehicle is under warranty. I made a detailed list and included it in the night drop envelope. The next morning I got a call from the service advisor Anthony. He was extremely rude and refused to look at anything on the vehicle other than what I had previously mentioned when I booked the appointment. At that point I was tempted to just pick up the car, but one of the issues that had developed was a very noisy driver front wheel bearing. I got Anthony to agree to at least look at that. That was the last phone call or text I received. After that they called or texted my wife, even though my information was both on the night drop envelope and the note I enclosed. When my wife told me my car was done (because they called her, not me) I called Anthony to find out what was done. Besides the maintenance and recalls I requested, he informed me that they replaced the right front bearing. I thought that was odd because I had already diagnosed a failed left bearing. I picked up the vehicle after hours. The first thing I noticed was the hood was left open. Fortunately there is a warning message so I didn't drive away like that. Second the oil life monitor was not reset. I checked the oil and it looks like they did change it, although it's slightly over filled. But the biggest issue, besides Anthony's attitude, was that I got half a block down the road and the left front bearing is still loud! They put 12 miles on the car and they didn't notice the noise was still there! Anything over 20 mph and you can hear it. Complete incompetence. I will never do business here again.
Follow up to my above review: I picked up my vehicle from Nye where they not only replaced the very bad left front wheel bearing, but also had to replace the right front bearing again due to improper installation at Romano! Never cleaned the mounting surface on the knuckle and did not torque the axle nut so in under 100 miles it was already loose. Now I'm wondering if they even bothered to do my recalls or if they just checked them off as done.
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