Recently moved back to NJ from NC and I needed to have my - scottgoess
Recently moved back to NJ from NC and I needed to have my 2014 Dodge Ram Diesel 6.7 serviced (oil change, tire rotation). I had made an appointment with Cherry Hill Jeep,Dodge Ram. My truck still had NC plates on it. I had purchased a Kia from them before. The young man who checked me in (Asian-American) didn’t get his name, told me it would cost $450 for the oil change and $99 for a 4-tire rotation. He asked if I wanted the fuel filters replaced. I asked if that is included in the $450 price and he said no, and would get a price for that. I questioned the pricing for the oil change and he said it takes more oil. He wrote the prices on the paperwork which I thought was odd. Usually everything is inputted in the computer and the pricing is generated. I was looking to establish a new relationship with a Ram dealership since our return to NJ. I Immediately contacted Turnersville Dodge Ram dealership to get a price from them. The price was half that for the oil change and $25 for the tire rotation. I was obviously being cheated by Cherry Hill Jeep Dodge Ram. I am not sure if these service counter people get compensated (at least in part) by dollar volume. And there was no mistake that the $450 was just for the oil change, and $99 for a four tire rotation. I wonder when he saw the out of state tag on my truck if that had anything to do with him trying to cheat me? I told the counter person to get my truck, I wasn’t going to pay that amount. I located the service manager and aired my concerns. I also told him how much Turnersville charges for the same service. He said it seems high and asked who I dealt with. I couldn’t remember his name but he asked if it was the Asian and I said yes. In fairness to the service manager, he told me to wait around and he would straighten it out. Meanwhile my truck pulled up and I decided to leave, not feeling comfortable at this dealership. Obviously, this counter employee was motivated by something to try to cheat me. Very disappointed with Cherry Hill NJ Jeep Dodge Ram, to say the least. I will never go back there again. Customers beware and do your homework on how much it should cost for a particular service before you go.
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