Based on my experience, this dealership is greedy, - mariocag303
Based on my experience, this dealership is greedy, outrageously overpriced, and completely dishonest. They tried to stick me with a $7,800 repair estimate for a water pump, thermostat, and breather without doing a proper pressure test or real diagnostic inspection or objective test. they didn’t put the car in the lift. They didn’t have any verification, except an on top look at radiator fluid that was spilled from me, capping it over, which is extremely laughable and amateur and unprofessional..All they had was a top-side video inspection and then tried to turn that into a massive bill. I took the car to an independent mechanic who performed actual objective testing and resolved the issue for $450. That is not a small difference. That is the difference between honesty and exploitation.
What makes this even worse is that the owner, Tim, came across as condescending, arrogant, and completely unwilling to take responsibility. Instead of admitting they were wrong, he hid behind refunding the $358 diagnostic fee while still defending a completely unsupported diagnosis. I even offered to bring the car back after the auxiliary radiator repair so they could show me the leaks they claimed existed, and of course they could not back it up.
this business is not interested in fair dealing or real customer service. They appear far more interested in scaring customers into outrageous repair bills and pushing them into trading in their vehicles. That is a predatory way to do business. There was no integrity, no accountability, and no respect shown at any point.
I reported them to the Better Business Bureau and Audi, but because they are an independent dealer, there seems to be very little real oversight. Stay away from this dealership. If you go there, be prepared for inflated pricing, unsupported diagnoses, and a level of dishonesty that no customer should have to deal with. I felt completely taken for a fool, and I would never trust this place again.
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