Audi Meadowlands

What started out as a great experience has turned into an unfortunate series of disappointing exchanges with a service staff and management that are largely unresponsive and surprisingly poorly trained. M unfortunate series of disappointing exchanges with a service staff and management that are largely unresponsive and surprisingly poorly trained. My issue all stems from an April 1st, 2026 service visit for my 2021 A4 having dropped the vehicle off to be looked at for a malfunctioning alarm. The service advisor, Tom Pillon, did a pretty poor job of communicating expectations with me such that the car sat for 48 hours with no action until I began calling multiple times. It was after I showed up in person that he offered that there would be no way for him to service my vehicle for another week. Had I not presented myself in person, I'm sure the car would have continued to be parked with no service and barely (if any) communication. He did make sure to charge me for a diagnostic, however, though he could not articulate to me what the issue actually was. As a result, I decided to cancel my service contract on April 24, 2026 as I realized that their service department is likely not the best place to service my Audi. I'm fortunate to also own a 911 and a BMW F30 which are both are regularly serviced at authorized independent service centers. I hoped the Benzel Busch name would represent the high quality care and service I expect but I was sorely disappointed. The crux of my issue, however, has turned out to be less about the haphazard service and more about the slow and painful process of cancelling the service contract. After finally having had the contract cancelled with a processing date of May 13, 2026, the contract residual amount totaling $1,716.13 remains unpaid despite having sent 2 registered letters that were ignored. Surprisingly, I've messaged with the Edwin Mercedes, General Manager, who returned one message on July 1, 2026 with a promise to have a staff member follow up on payment. Subsequently, as of July 24, 2026, he has not responded to requests for follow ups nor has had any member of his staff actually reach out to me. Next steps will be to leave negative reviews where appropriate and file complaints with the BBB, Department of Commerce, and the New Jersey State Attorney General's Office. It seems like a ridiculous turn of events for something as trivial as a single service visit but, on principle, if a customer is due a service that cannot be performed when requested, then the corporation should clearly articulate the timeline and accommodation for the customer. Moreover, if an amount is due in refund to a customer, said amount should be paid as expected and within a reasonable amount of time. Failure to do so is fraudulent. More

The 1-star was necessary to post this review - As a four-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average four-time Audi owner and repeat Audi Meadowlands customer, I am extremely disappointed with my recent experience. The sales experience was average at best. However, the handling of my out-of-state registration has been unacceptable. Throughout the process, I received inconsistent information, poor communication, and little accountability. In many cases, I only received important updates because I contacted the dealership myself. As a result of registration delays and administrative errors, I was unable to legally operate my newly purchased vehicle for 14 days and incurred additional expenses and significant inconvenience. I continued making payments on a vehicle that I could not drive through no fault of my own. What makes this experience particularly frustrating is that I have purchased four vehicles from Audi Meadowlands over the years and have remained a loyal customer despite living in different states. Unfortunately, the professionalism, communication, and customer service that once earned my loyalty were absent throughout this process. Customers should not be left without a usable vehicle because of avoidable registration issues, nor should they have to repeatedly chase down updates on their own purchase. This has been the worst automotive purchasing experience I have had and has seriously damaged my confidence in Audi Meadowlands. There is significant room for improvement, and I hope your team takes the necessary steps to address these shortcomings. More

I recently leased my second vehicle from Audi at the Meadowlands, and once again, the experience was outstanding. As a repeat customer returning for my second lease, I can confidently say that the level Meadowlands, and once again, the experience was outstanding. As a repeat customer returning for my second lease, I can confidently say that the level of service keeps me coming back. A special thank you to Lindsey L., who was exceptional throughout the entire process. She answered all of my questions thoroughly, demonstrated an impressive knowledge of the inventory, and helped me find the perfect vehicle to fit my needs. Her professionalism, patience, and attention to detail made the leasing experience smooth and stress-free. The entire team at Audi at the Meadowlands was welcoming and efficient, and I never felt pressured at any point. It’s clear they value their customers and strive to provide an excellent experience from start to finish. I highly recommend Audi at the Meadowlands, and especially Lindsey L., to anyone looking for a knowledgeable and customer-focused dealership experience. More

Marilyn is tremendous and made car buying wonderful. She’s the consummate professional and always timely to follow up and answer questions. Best advocate one could imagine. She’s the consummate professional and always timely to follow up and answer questions. Best advocate one could imagine. More

It was a pleasure doing business with this dealership. I highly recommend them if you’re in the market for an Audi. The sale went very smoothly every one was accommodating and knowledgeable. No hidden I highly recommend them if you’re in the market for an Audi. The sale went very smoothly every one was accommodating and knowledgeable. No hidden cost!!! More

What I liked the most was the hospitality,these people treated me like family all open arms. They made sure that I was comfortable while dealing with the paperwork for the vehicle I purchased. I will refe treated me like family all open arms. They made sure that I was comfortable while dealing with the paperwork for the vehicle I purchased. I will refer anyone I know looking for a nice luxury vehicle too them, Thx guys💙💙💙 More

Alex made the car buying process seamless. He is attentive, responds promptly and ensures a positive experience form the first contact to driving out w my new vehicle. The dealership is 5 s He is attentive, responds promptly and ensures a positive experience form the first contact to driving out w my new vehicle. The dealership is 5 star as well. More

Brian is unlike other sales person, very helpful, knowledgeable and still answers my questions after the sale was completed. Pricing was competitive for the car and for the trade-in. Great experience knowledgeable and still answers my questions after the sale was completed. Pricing was competitive for the car and for the trade-in. Great experience overall. More

Very satisfying experience. Would highly recommend the dealership for anyone interested in purchasing an Audi. Would highly recommend the dealership for anyone interested in purchasing an Audi. More

Brian sold me a 2023 Audi RS3. I contacted the dealership to ask if the vehicle was still available, Brian told me it was. When I arrived the car was parked out front and ready to I contacted the dealership to ask if the vehicle was still available, Brian told me it was. When I arrived the car was parked out front and ready to go for a test drive. The price of the vehicle was fair and available online. Brian was knowledgeable, helpful, and not pushy. This was by far the best experience I've ever had at a dealership. More