I purchased a used 2022 Chevy Silverado from Galleria - Tanner Foy
I purchased a used 2022 Chevy Silverado from Galleria Chevrolet and unfortunately, my experience has been nothing short of frustrating. I paid full asking price for the truck, expecting a professional and honest process. Instead, I was met with poor communication, broken promises, and a complete lack of follow-up.
When I first inspected the truck, I pointed out two issues to my sales rep, Gio: mold on the tailgate and a license plate hanging downward. Gio wasn’t sure if the plate was an issue, but I asked him multiple times—at least 3 to 4—during the paperwork process if he had heard anything from the service department. Each time, I was told “not yet,” and I just moved forward completing the paperwork. I now believe Gio never actually asked anyone, and instead kept brushing it off to avoid having to disclose that it might be more than just “loose screws” or a simple bracket.
I’ll take accountability—I should have never moved forward with the purchase without a clear answer, and I shouldn’t have put full trust in the rep to follow through. But at the same time, I expect more from a professional dealership. It’s the rep’s responsibility to ensure these kinds of issues are clarified before a deal is finalized, especially when someone is paying full price.
When I came back weeks later (after an hour-long drive) to pick up my plates and have the mold and license plate addressed, like I was told would be when I came to pick up the plates, I was told the mold wasn’t in yet, and no one seemed to know anything about the license plate issue. Even though I texted the day before asking when the best time to come in was to deal with the mold and license plate. I was passed to the service manager, who kindly helped where he could, but ultimately informed me the plate issue wasn’t a simple fix—it would require a part costing around $1,000.
Since then, I’ve spoken with at least five different people, including Gio, Manny, and Ben. I also believe I spoke with who ordered the part and a different sales rep when trying to call getting ahold of Gio. I’ve explained the license plate issue to each of them, yet I’ve received no follow-up and no solution. I also sent a detailed email to the general manager and never received a response. I notice his responses on reviews are consistent so I wanted to reach out before leaving a review.
I’ve since been told that the mold has finally arrived and is ready for pickup—but after everything I’ve been through, I’ve been holding off on making another long drive until someone at the dealership addresses the license plate situation. So far, I’ve heard nothing.
To add to the frustration, my truck started making a strange noise about a week after I bought it, could the idler pulley or belt, nothing major and ill deal with it.. and now the AC isn’t cooling well at all—likely just low on coolant, which I’m happy to cover myself as well. But again, this adds to the overall sense that I was rushed through a sale and then forgotten.
I wouldn’t normally leave a public review like this, but after weeks of silence and no resolution, I feel I have no choice. I expected more transparency and care from a dealership, and instead I’ve been left with unanswered concerns, added repair costs, and a lingering issue that should’ve been caught upfront.
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