I strongly advise avoiding this dealership - our vehicle - EmmieBircher
I strongly advise avoiding this dealership - our vehicle purchase on 2/14/25 has been a nightmare from day 1.
- Nearly TWO full months after purchasing this vehicle, Mountaintop Motors has still not provided me with the title, which is fully illegal under the Missouri Merchandising Practices Act. Initial phone calls to the dealership on this issue resulted in being told that Mountaintop never received the title from Carmax and they could not provide me with an ETA on resolution. Again, Mountaintop selling a vehicle before they possessed the title reflecting Mountaintop as the vehicle owner is fraudulent and is in fact a felony in multiple states. Repeated phone calls requesting to speak to the General Manager were not returned, the receptionist even tried to state that she could not put me on hold to wait for the GM to be available because the "phone systems wouldn't let a call be placed on hold." After finally connecting with the GM, his response to me was claiming that this happens all the time and that the state of Missouri is at fault for not sending them the title. This issue has yet to be resolved, and as a result I am forced to take legal action in order to simply title my vehicle.
-Three warning lights (traction control, ABS, and check engine) came on less 30 minutes after driving off the lot. Nearly two months later, I have yet to be reimbursed for the cost of fixing the issue as was promised. Reading through reviews on Better Business Bureau, autodealers.com, etc, it's clear that many buyers have had issues with the vehicles purchased from Mountaintop Motors. I strongly suspect that they are not inspecting the vehicles as claimed. The issue for my vehicle was ultimately a simple fix that would have been identified in a standard inspection.
-The $500 deposit for holding the vehicle was not applied to the purchase price of the vehicle as I was told. It took well over a month of repeated followups with salesman Brandon before the deposit was credited back. Simply ridiculous.
This dealership promotes attractive prices and a "no haggle" approach, but they are wildly incompetent and clearly inept at following basic regulations as it relates to selling vehicles.
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