From shopping there November 2025. - LeeV.
From shopping there November 2025.
Sales staff (Jordan and Eric) were great. I went in to look at one car they had in particular, but wasn't planning on buying from this dealer. Between the 2 sales staff, they gave me a price on a car that had everything my wife and I wanted, and that matched the price on a different one that I'd looked at that was 2 years older at another dealer.
BUT!!! The finance manager (Alec?) was rude/obnoxious and insolent, wouldn't take "No" for an answer (6 times) when I tried to refuse the overpriced extended warranty (the car itself still has factory warranty on it). Even after I said I was going to cancel the sale if he didn't respect my "No", he still tried one more time. I didn't get the extended warranty because I know the dealers add a generous amount to the actual cost of them.
I've only met one other finance manager this bad, and I will never do business with that dealer again. Not sure if I'd buy from Janesville Subaru or not, definitely not if Alec was the one to process the deal.
Read More