108 West Virginia Used Car Dealers

So very friendly and helpful They went the extra mile to - DIANAJMYERS

So very friendly and helpful They went the extra mile to help me several times

In short, STAY AWAY! - disappointed buyer

In short, STAY AWAY! Go anywhere but Carder. True classic slick xxxxxxx salesmen pretending to be "christian family types", selling garbage vehicles. I had a such a great experience, and got such a great vehicle in 2019, that I went back. Biggest mistake I could have made. The current staff and current business approach is the total opposite of my original experience. In their attempt to move stock they are selling total lemons. And playing sleight of hand doing it. They offered me $3,000 on my trade-in which, the next day, needed $2,700 worth of work - which I am sure they know of - and it still is not right. They shine up their cars and make them look pretty on Facebook but they do nothing mechanically - and they lean into the "as is" sale with zeal. It is sad when a truly decent organization stoops to such low action and tactics. As the fifth poorest state in the Union - it is sad when local businesses take such advantage of their neighbors. Truly shameful. They particularly prey on those who are in a pinch for an economical, functional vehicle, in a time when such stock is low and the economy is wreck.

5 stars rating. Customer service and sales were... - GFarner

5 stars rating. Customer service and sales were superior. Very transparent and efficient process. The salesperson, Jeff Shaffer located the new 4 Runner I was looking for and kept me updated every step of the way via text. The car was ready and waiting when I arrived to pick it up. Ball Toyota did not charge additional fees above MSRP like most dealers are doing currently. Knowing that I can just text Jeff what I am looking for without all of the hassle, I will certainly buy our next car from Ball Toyota.

I would recommend Gary as salesman to everyone, Friendly, - Abcg304

I would recommend Gary as salesman to everyone, Friendly, knowledgeable and Great. Gary made car buying easy and fun. Scott sales manager was great. They worked hard to make sure I went away with the car I wanted. Super excited for my very first brand new car!

I have had nothing but a wonderful experience. - cherylcox05

I have had nothing but a wonderful experience. I worked with Grant when I was first interested in trading in my minivan for something more exciting. I wanted a hybrid but also some luxury. We chose a sleek black Volvo XC90 plug in hybrid and I love it. In about 3 months we have taken it on several long trips and the gas milage is decent. Even better, for my day to day work commutes, I run almost entirely on electricity and just plug it in when I get home. When it notified my of my first service, it was easy to leave a message. I got a call back within 20 minutes and service was scheduled. I dropped it of and was greeted by name and offered a ride to work. I was notified of the progress throughout to include a walk around video. The car was returned clean and sparking, not quite new car clean but certainly better than when I dropped it off. We have purchased several cars from this dealership, not all new and not all Volvo but I have been treated like royalty every time. 5 stars.

Gerry Flynn and the entire staff at Astorg were fabulous. - 2021 Audi Allroad

Gerry Flynn and the entire staff at Astorg were fabulous. The car and the service exceeded my expectation and as an out-of-state buyer I wouldn't hesitate to buy from them again or recommend to friends and family.

They sold me a lemon had nothing but problems with the... - Cheychey

They sold me a lemon had nothing but problems with the car it sat in my driveway more than I drove it so I wasn’t paying for something I could drive then It would stay started it would die it would spider and it was a 2015 Cruze so like they should make this right cause now I got a recall thing for the engine and I done had them take it back

Bought a car - Annahale66

They was very helpful and friendly Aaron Foster was very helpful and friendly and and answered all the questions that we ask so we would come back but a another car we are very happy with our new car. So thank you very much.

I purchased a vehicle through JD Byrider about 8-9 months - markeshah

I purchased a vehicle through JD Byrider about 8-9 months ago. I have had nothing but problems since I got the car, and the salesmen are well aware that I am not happy nor satisfied with this vehicle as I, myself have told them this time and time again. 2 weeks after purchasing the car, I had to take it in for a miss ( which is still there, never has been repaired properly as I’m still having issues) and they changed my catalytic converter, told me that was the problem and sent me home. I was told before coming home in the vehicle that I still had an underlying issue and that they were going to get me in to see a Kia Dealership to have it further investigated but they never called me back with an appointment time/date. The car was doing okay at that moment, so I wasn’t stressing it too bad. Now, 7 months later….my engine light came back on Friday and the miss came back STRONGER THAN EVER! I took it to JD Byrider yesterday and they changed my spark plugs, as well as my coil pack but the car is still missing and they’re going to AGAIN set me up with a Kia Dealership. They then told me that I had oil on my spark plugs, which isn’t a good sign but couldn’t even provide me with a SAFE loaner vehicle until they can get my car in with Kia, which could take several weeks?! Am I just supposed to sit here without a vehicle for more than a month?! Oh, and my Engine light NEVER WENT OFF…its still on. I have explained that I am a single, working Mother and I DEPEND ON THIS VEHICLE FOR MY FAMILIES DAILY NEEDS BUT I HAVE SAT WITH NO VEHICLE FOR ALMOST A WEEK NOW BECAUSE THEY DO NOT HAVE LOANER AS THEY CANT SEEM TO GET THEIR CUSTOMERS TO RETURN THE CARS ON TIME THAT THEY HAVE ALREADY LOANED! Beyond aggravated with this whole situation! My CNAC Caseworker called them after me explaining my situation to her and now they’re telling her that they won’t have a loaner for me until FRIDAY and today is only Wednesday?! Remember I took my car in on Monday and have called everyday since to see if a loaner was brought back like they had been telling me, just to get a let down everytime!! “We can’t seem to get ahold of the person to return the vehicle”….but yet I call right after my worker and I’m told they MAY have one today BUT ITS A LITTLE FORD FOCUS…like, do you really think I care what kind of car it is?! NO…as long as it runs properly smh! They keep saying they’re trying to help but actions speak louder than words….. I just hope this saves some people the money, time, emotional 🎢 , high anxiety and stress it has caused me. Not to mention the doctors appointments I’ve had to reschedule and the 2 job opportunities this issue has knocked me out of!!

I was fortunate enough to reach out to J.D.Byryder to... - kimberly.wills

I was fortunate enough to reach out to J.D.Byryder to possibly get a car approved for me. I have been without a car for several months. I lost my car due to low hours and this whole covid pandemic. I was very fortunate to reach a very understanding agent by the name of Tess. She was amazing and I would have never dreamed that it could happen for me … she is a miracle worker and I thank her with all of my heart for giving me the opportunity to rebuild my credit as well as my life. I would highly recommend this company especially her if you are in need of a great used vehicle.

Great Customer Service - Rick

I recently purchased a used Jeep from the Lakeview location. The salesman was Larry Sulfridge, he was very helpful and courteous. I have purchase numerous vehicles and this was one of the better experiences I have had. Also, kudos to Fred Winland the Finance Manager, he was very pleasant and efficent.

I always get great service from the service department. - Michelle Haught

I always get great service from the service department. I've never had any problems from them. This is my second car through JD Byrider. I recommended my son to go to them and he got a vehicle .

I want to start this review off by saying I NEVER write - deven.hoover

I want to start this review off by saying I NEVER write reviews about places, even when the service is bad. But the way this dealership treated me was horrible, by far the worst I have ever had. I purchased a vehicle in May of this year, a 2016 Subaru WRX STI, with only 40k miles. The car was in perfect condition (or so I thought). 5 months after I purchased the vehicle (less than 5k miles put on it) all of my lights on my dash came on. I was confused, so I took it to my local NTB to have it looked at. After having my car 2 days, I finally got a call from the mechanic, and what he told me was astonishing... He started off by asking me if i had replaced the engine of the car...? I said no , I just got the vehicle. He said that the entire engine of the vehicle had been taken out, and when it was put back into the car... it was not done right. Wires were not hooked up, bolts were missing, gaskets were re-used... On top of that there were MAJOR oil leaks, and the water pump was bad. The intercooler was cracked, I mean the list went on... When I went to pick up my car, the mechanic gave me a 4-page essay and pictures of everything wrong with the car. I had to pay 2 thousand dollars to get the car running (and it needed a lot more done). So, I call Renn Kirby to tell them all about this, and I had the solution of, I would come back, trade the car (they give me what I owe since I hadn't had the car for that long and was unaware of what they did...) and I would in return buy another car from them to make up what they would lose.... In my eyes, that's more than fair. Well, the GM of the dealer basically gave me the run around and then 2 days later told me they could appraise the car and sell me a new one... So basically, they wouldn't help me at all, even after the GM admitted he "won't use that mechanic again".... This dealership should be ashamed with selling a vehicle that was "unsafe to drive"... and then screwing me over more by not helping me get out of it, or even giving me a refund for the money I spent. I wouldn't recommend this dealership to anyone, because once you leave that door, they don't give a xxxx about you.

THIS GUY RYAN NEEDS TO BE REALLY COMMENDED FOR HIS... - Mikewv304

THIS GUY RYAN NEEDS TO BE REALLY COMMENDED FOR HIS EXCELLENT CUSTOMER SERVICE. To rate a place of business 5 stars is saying that they were darn near perfect. Well my visit today consisted of my 3rd vehicle purchased with in a 8 year period. Fortunately this guy named Ryan had sold me all 3 hehicles. Let me say that he has to be the most well manored, polite and very professional at this job. Definitely not a regular car salesman he cares about the customer and what he puts them in to drive. He gets a 5 star rating. Now I can tell you that Charles in the service department is also worthy of these 5 stars with his work of excellence. Great mechanic !! And the total service from the garage is and always has been EXCELLENT!! IHAVE NEVER HAD A BAD EXPERIENCE WITH THESE GREAT AND VALUABLE EMPLOYEES. I WILL RETURN. THANK YOU GUYS Mikey T

Very helpful and good service I will definitely tell - crystal3620021981

Very helpful and good service I will definitely tell people about them. I am thankful for the help and support

Very slow response on communication when I first - Steve

Very slow response on communication when I first contacted them. Finally got to test drive the vehicle that I was interested in and requested price then they give a cost more than it was advertise for so there was no sale today

Great dealership - diana07

From the start Jeff and Cheryl were as kind and helpful as they could be. They worked to put me in the perfect car for me and within my budget. They bent over backwards to repair or replace a few things I mentioned were in need of attention and made sure I was satisfied. If anyone asks, I will highly recommend them!

Very courteous and friendly staff Clean and reputable - rodbrook304

Very courteous and friendly staff Clean and reputable showroom, overall, a good experience.Love Crown Mitsubishi

BUYER BEWARE: Don't let their reviews fool you. - Kevin

BUYER BEWARE: Don't let their reviews fool you. They used a 3rd party website called Birdeye to filter good reviews online and suppress the negatives ones. If you check all the other sites, the true story of how this dealership operates is right there. I had a terrible experience overall. I purchased a 2023 Ford Bronco with a Hardtop, because I saw it listed on Facebook. First issue was, they posted online they were selling for MSRP which is why I called, but then was told since I was paying cash for the vehicle, they would have to charge me $5,000 OVER STICKER because I wasn't financing it with them????? I finally got that negotiated back down to MSRP since I was trading a brand new paid for truck. They delivered the Bronco next the day and I wrote a 4K check for the difference in price plus the SOFT TOP I wanted since I didn’t want a hardtop bronco. They promised to send me my a fully functional soft top. 2 weeks later, my local dealership in Nashville, Tn called and said my soft top "fabric" came in. Perplexed, I called and asked what he was talking about? My local dealer said they received the fabric but not frame or side windows. So basically there is nothing you can do with this fabric. I paid extra for a full "soft top" for my new Ford Bronco and once the dealership figured out they messed up and looked up the wrong part and cost, they said they could not uphold the agreement and since the "WE OWE" stated "soft top" then they did all they could do and would not be sending me my soft top or be refunding my money. Jonathan Brown, in the customer service dept called me and said he was going to work on this and that was 2 weeks ago. I have called 4 different times and left messages with no response. Buyer BEWARE, read your paperwork closely and fill in the blanks that they dont. See attached photos. There are so many great dealers out there that do what they say they’re going to do. Do your homework and make same mistake I did giving this dealership your hard earned money.

Wonderful buying experience. - william

Wonderful buying experience. They went out of their way to make this remote purchase and easy as possible. I was looking for a very specific vehicle and Larry Dawson had one. Larry Summey worked with me to coordinate an independent inspection from a local dealer, and were very communicative throughout the process. This was the most expensive vehicle I have ever purchased and I was very anxious. With flight, rental car, and hotel, I was $1000 invested prior to even seeing the car in person. I am extremely happy with my purchase. The car was EXACTLY as the dealer described and the transfer was cleaner and easier than any previous car purchase. I found Larry’s team to be honest and easy to work with, and would have zero hesitation recommending them to any friends or family.

I purchased a SLK out of state in Virginia and had to - Joey

I purchased a SLK out of state in Virginia and had to have Morgantown dealership update the key fobs, and keys. Also, they performed.an overall inspection of the vehicle? I’ve had it there a few times for service and parts and always, always met with the most pleasant of people and great service. Definitely a five star facility.

I had the best experience at wrench and ride. - misher78

I had the best experience at wrench and ride. No pressure to buy when we first went to look. Everyone we met was professional and a pleasure to work with. I have never had an easier or more fast experience than with this dealership. The process could not have been better! Thomas was great showing me the car, explaining things and getting me through the process. Knowledgeable, friendly and efficient. Erin, the financial expert was also very quick, friendly and efficient. When I found out that wrench and ride was owned by Renn Kirby that gave me a great feeling and that feeling wasn't wrong. Purchased my first car at Renn Kirby in Frederick 30 years ago. Great people in both locations! Mike Circo was also friendly and helpful to us when we were just looking around the lot the other day. Great prices and a lot more inventory incoming! You can't go wrong.

In praise of excellent service from the Parts Department - Kate Kennedy

In praise of excellent service from the Parts Department Manager, Josh Miller. His professional knowledge and consideration for me as a VW customer were superlative.

Treats customers like family! - Joel Gazal

I bought a 2012 Ford Explorer Limited and I love it! The owner worked with me on my trade in even though i still owed money on it and I got a great deal! When I left with my new car, something went wrong with the Ford Sync system. I called the owner, Robbie, on my way back to Pittsburgh and he took care of everything. He had someone drive 2 hours to my house, pick up my car, leave me a reliable loaner and completely replaced the Sync system free of charge. He gave me his personal cell phone number and kept me up to date with the repairs and when it was finished, drove the car all the way back to Pittsburgh for me. Even though something went wrong with my new car, i had no doubt that Robbie would get everything taken care of for me. He treated me as if I was his most important customer and made sure that I was taken care of. The car works perfectly and I couldn't be happier. I recommend Auto Junction in Grafton WV to everyone looking for a quality car and great customer service. I will definitely be shopping here again when I'm ready to buy another vehicle. They treat every customer like they were family and I can't recommend them enough if you are in the market for a great used vehicle. Thank you, Robbie, as well as everyone else at Auto Junction for everything you did for me to make sure I was taken care of. I love the Explorer and can't wait to come back when my wife needs a new car. You guys are the best!!

Broke down in two days - CMoore

I purchased a car through their Bridgeport location, and was originally impressed with the professionalism and friendliness of the staff. They were willing to negotiate price and even stayed late to complete the paperwork. HOWEVER, the 2016 car I bought started having issues the first day I drove it, and wouldn't even start within a few days. After getting stranded and several failed attempts to get it serviced (they had trouble accessing the warranty they sold me), I was told the problem was likely a recalled part. I specifically asked the salesman about this recall and he said it had been taken care of, so quite concerning that they either 1) lied or 2) don't have up-to-date info on their own cars. After some forceful phone conversations, I got a free oil change to "compensate" me for the hassle. The service center at their White Hall location was easy to work with, but it took a week to get the car back and it was dirty with an empty gas tank. No one from Dan Cava’s customer service followed up with me, otherwise I would have been willing to negotiate for not giving them bad reviews.

Purchased new vehicle - Cbnate25

Willing to work with you will give you the best deal have bought several vehicles here, recommend stopping by to do business. every one is very friendly 😊

Car contained half smoked blunts, possibly heroin or... - anthonydyer74

Car contained half smoked blunts, possibly heroin or crystal meth. Salesman was not helpful, owner refused to accept that the car was not clean. ATTROCIOUS