I had an outstanding experience at CMA Toyota of - CupCait
I had an outstanding experience at CMA Toyota of Martinsburg, and I feel like it deserves to be shared in detail.
Back in 2023, I purchased a vehicle that I thought was the right fit for me. At that time, my salesperson Allyssa had kindly suggested that I consider something newer, but I decided to go a different route. Fast forward to March of 2025, I walked back into the dealership and found Allyssa again. The first thing I told her was, “You were right, I should have listened to you the first time.” She just laughed with me, no judgment at all, and immediately got to work helping me find something brand new that actually suited my needs, my family, and my budget.
From the very beginning, Allyssa went above and beyond. She never once made me feel rushed or pressured to pick “just any” vehicle. Instead, she took her time walking me through the lot, showing me different models, explaining features, and answering all my questions in a way that was easy to understand. It was clear she genuinely wanted me to be happy and confident with my purchase, not just make a quick sale. Her patience and professionalism really stood out to me, and it made all the difference.
Once I had narrowed down my options, I worked with Tyler, who handled all of the paperwork and financing. Let me just say, he was incredible as well. Buying a car is often stressful when it comes to numbers, but Tyler worked tirelessly to make sure the payments stayed where I needed them to be. He took the time to go over every detail, explain the paperwork clearly, and adjust things until I was truly comfortable with the deal. I never once felt like I was being pushed into something outside my budget, which is rare in this industry.
What really impressed me, though, was the overall atmosphere of the dealership. Every staff member I interacted with was friendly, approachable, and genuinely seemed to care about the customers who were walking through the doors. It didn’t feel like the stereotypical “car buying experience.” Instead, it felt more like a team effort, everyone was working together to make sure I drove away in a vehicle that I loved and could afford.
Even after the purchase, Allyssa and Tyler didn’t just stop caring. They both reached out to me multiple times to check in, see how I was doing with the new vehicle, and make sure everything was running smoothly. That kind of follow-up service shows they really value their customers beyond the sale, and that’s something you don’t find at every dealership.
I can honestly say this was the smoothest, most stress-free car buying experience I’ve ever had. I left not only with a brand-new vehicle that I love, but also with complete confidence that I made the right choice. Allyssa and Tyler went the extra mile for me in every possible way, and I am so grateful for their help.
If you’re in the market for a new car and want to work with people who are honest, patient, and committed to doing what’s best for you, I highly recommend CMA Toyota of Martinsburg. Ask for Allyssa and Tyler, you won’t regret it. They’ve set the bar so high that I can’t imagine going anywhere else in the future.
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