I know this is not Dutch Miller's fault, but my 2023 - MariaManning1978
I know this is not Dutch Miller's fault, but my 2023 Trailblazer was leaking antifreeze from the piston head after being purchased brand new and having only 69,000 miles on it. I called Dutch Miller to see if I had to take the vehicle to them (where I bought it) or if I could take it to any dealership. They said any dealership. That was incorrect. I spent $172 just for another Chevy dealership to tell me to take it to Dutch Miller. I then had to have the vehicle towed. Another $200. It took 2 weeks for Dutch Miller to tell me what they were going to do with my car. Then they told me that unless I could produce every receipt for every oil change/maintenance I had done the very expensive extended warranty that I purchased would not cover the repair. Maintenance had nothing to do with the issue my car had, but I was still able to get those receipts. I was then informed that it would take approximately 2 months to get my car back. I asked for a loaner vehicle and was told that they didn't have any. I finally, after much haggling and outright begging, was given a loaner vehicle. I was told along the way that my "new car" wasn't really new even though it was only 2 1/2 years old and that is why I was having issues. I was also told that I should purchase another vehicle instead of keeping the one I have. I don't know who can, but I can't just go buy a car. I still owe a lot of payments on the one I have. I finally got my car back and it felt like I was riding on gravel. I had to have the tires rotated because the vehicle sat in one spot for so long. They charged me for that as well. Overall, the people at Dutch Miller are nice, but they could definitely do better in the customer service area. And don't talk to people like their issues are inconsequential. I have to have my vehicle to get to work and to take care of my special needs grandchild, but they acted like it was no big deal that they were taking their sweet time in getting the issue, that should not have been happening, fixed. I will keep this vehicle only until the extended warranty runs out because I no longer trust it. And when I trade it in I will not purchase another Chevrolet.
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