574 Washington Used Car Dealers

I recently wrote a review of Dorsey that was very... - fingerpie1971

I recently wrote a review of Dorsey that was very negative. Since writing the review the situation for our van has been rectified by the dealer Dorsey Auto. I would highly recomend this dealer. After some initial communications issues that were not really the fault of Tom Dorsey, Tom agreed to help us pay for a new transmission. Tom has also since decided to offer a limited warranty for most of his used cars. Please disregard the previous review and give Tom the benefit of the doubt. The Dorsey dealership really does care about its customers and has turned this situation around. Again Thank you Tom and sorry about the bad press.... Sincerely Happy Honda Odyssey Owner...

From Happy to Disappointed - jschweigert

At first I greatly appreciated this used car dealership for extending their hours during a busy week day so I could make my way from Seattle down to Puyalluo to purchase a decent condition used car. At first, the customer service was great. The deal got done, I left a happy camper. Few things that ticked me off about the used car that I didn't notice right away; missing gas cap, no tire wrench or car jack (which I found out about after getting my first flat tire - shame on me for not originally checking to see if the car had that), and an obscene amount of mold hidden in the sunroof visor (thanks for letting me know about that guys). But what irritates me most about this dealership is the fact that 90 days after purchasing the vehicle from them, my license plates still haven't arrived. I called, left a voicemail - no call back. Had my step dad call - they told him to tell me to A) Go pick them up or B) Go to the DOL and figure it out myself, which makes me think they never ordered them in the first place (probably wanting to save a few bucks and also explains why they were just never shipped to me in the first place). No call about my plates arriving which makes me think they just never ordered them. I do not recommend purchasing a vehicle from this dealership simply because they have failed at even a decent and basic level of customer service. Thank you, Edgewood Motors.

they did not answer the phone when i had tried multiple - Asher

they did not answer the phone when i had tried multiple times, even though we had a virtual appointment set up. they did not provide the contact for who to call, and they use poor social platforms like facetime and fb messenger instead of teams or zoom. overall, bad customer service.

Great car at a great price - Csulliv7

I was looking for an RX-8 for quite awhile that was more than just a base model that didn't have a ton of miles. I was browsing online one day, saw this great deal out in WA, Fred called me back a few hours after my email was sent, held the car for me for a little over a week so I could get out from MT and check it out, he even drove up to Seattle to pick my wife and I up from the train.

This dealer was amazing to work with on my car purchase. - mark.s.harrington19

This dealer was amazing to work with on my car purchase. Shane was excellent and super knowledgeable and super friendly. Robert was a pleasure to deal with as well. This is a first class dealer and I would purchase again from them.

Best dealership in the NW - John vo

The best dealership in the northwest! Very friendly staff, I bought a used BMW a few weeks ago from this dealership and I had some issues with the engine, when I notified them about this they were more than happy to help me with it. Overall this dealership is one of the best I have been and have outstanding customer service and live up to their expectations. I'm a very happy customer. I would highly recommend this dealership to anybody who are looking for a vehicle they will take care of you.

Things started off good, but then they did the work... - jameshill

Things started off good, but then they did the work before telling me what the cost would be. I had a telephone estimate then had my truck towed in for them to actually see it. Then instead of calling me to tell me what actual quote would be they just fixed it. The work was good, but the final price WAS going to be more than what was quoted. It wasn't an extraordinary amount, but the principle of the matter is that is not good business. Then when I complained he told me that they would just not pay the mechanic that did the work. It was almost like he wanted me to feel guilty about that. So I told him, how he handled his business with his employees was his business but if he decided to not pay his mechanic for a mistake that he made, then that was poor business. After that he said I was giving him a headache. Oh well, he doesn't have to worry about me any more, or any of the people I tell about that place.

Poor sales staff here, John D's response to an offer at a... - jared.warren13

Poor sales staff here, John D's response to an offer at a value within Kelly Blue Books value for a vehicle was "I don't believe this is the vehicle for you"....excuse me but a sales person should then explain the value of the vehicle and doing business with this organization, offer their best price and ex plain why they are asking that price. This salesman just lost this dealership a car deal with a short tempered response and I will ensure I leave this review on every possible outlet and express to all people I have interactions with that doing business here is not worth a single second. Best line I learned in sales myself, "never get mad at your money and always express value in the ask". This employee needs some training, no telling how many quite customers have been turned off from him.

Great experience working with Paul. - Mike

Great experience working with Paul. No pressure, no upsales. Paperwork process took less than 30 minutes.

We had a very good experience, no pressure just great - Andrew

We had a very good experience, no pressure just great customer service. I would recommend this place.

2013 CRV-EXL, bought. Found RUST everywhere, tranny problem - Lori J

Contents of Certified letter sent to Highline Motors: As you are aware, the CRV that I purchased from you 2016 for $xx,000 plus tax has had significant problems. At the time of purchase, you verbally assured me that it was still under warranty, and that, if there were issues, it would be covered. Immediately after purchase these issues surfaced: • the tires needed replacing • the oil needed changing • the brakes were replaced (by your mechanic, but I paid for it) • the transmission has been worked on twice – once by your mechanic and then corrected by Honda Northwest • the undercarriage had significant rust which you said your company would eliminate by sanding and added a protective film, which I have since been told is not feasible as rust cannot be eliminated once it has started • significant rust was found on the underside of the passenger seat • the transmission idles strangely Currently, these new issues are presenting themselves: • the hatch brake light is going out • the brakes are sticking • the starter is having problems • there is a new leak originating under the motor • the windshield wipers do not sit on the windows correctly nor wipe the rain correctly. This is still going on after your mechanic had fixed it and new wind-shield wipers were installed. The local Honda dealership has explained that the vehicle is was NOT under warranty because the car was put into service in 2012 – which as a seller you would have known. So most of these expenses have been paid for by me. We are have a theory, not proven, that based on the registration and dates, it was involved in a hurricane. Than would explain all of the RUST, electrical problems, etc.

This was the best experience I had buying a car out of... - fordfan45

This was the best experience I had buying a car out of the last 5 cars I have bought. I have recommeded this dealership to everyone I know in the market for a new or used car. The service department is also very good and easy to work with, and do a good job.

Did not buy car from dealer, but service was excellent, - NA

Did not buy car from dealer, but service was excellent, answered all questions, did not rush or pressure.

Very tentative and trustworthy. - byron.smith5662

Very tentative and trustworthy. One of the few honest dealerships. Worth checking out. See Zac very honest salesman.

Maybe it’s because I called them as a woman and they’re - Anonymous

Maybe it’s because I called them as a woman and they’re misogynistic just like every car dealership and mechanic, but I don’t appreciate them being rude to me on the phone. I don’t think it’s a weird thing to ask if there’s room for negotiations. Negotiating the price of a car is absolutely normal, especially in this economy, and I don’t enjoy being cut off on the phone and disrespected. Maybe if my marine corp veteran dad or another man called they would’ve been more respectful. You can keep your ugly old car I really don’t care and don’t need it lmao

Tricked into a lemon - joecar1111

Went to look at one car, but the intereior was all chewed up (not mentioned online) so I looked at another car. This seemed to look and run fine, and I purchased it only to find out it had a laundry list of defects later when I took it into my mechanic, costing my half again the price of the car to repair. If you buy a car here, bring an experienced mechanic and inspect every inch or you will regret it.

This company never contacted me after inquiring about the - Bill

This company never contacted me after inquiring about the vehicle I was looking at. I would not recommend them.

Only out for a buck!!!!Cash before safety. - Libertini

The car I purchased was not properly inspected by the shop at the dealership. The entire front wheel fell off the car while I was driving with my daughter in the car. Over the next few months I spent close to $7500.00 trying to keep it drivable. These guys only concern is money. If you buy here, the car you buy; could make you die.

Not Good - Author

Should never have gone there, never will again and would not recommend. No customer service and terrible attitude. No follow thru on promises. Can't think of anything pleasant in this experience.

Jhonny Sloan is a amazing salesman excellent customer - Ben_arquette

Jhonny Sloan is a amazing salesman excellent customer service was very thorough with everything from the beginning to the end

By far the most streamline car buying experience! - Allen

By far the most streamline car buying experience! No passing you to other person, it’s Jason from the start to the finish. Process was easy and stress free. He worked with me on transfers some parts from my old car to new. He did what he promised; Highly recommend!

Purchase price and Registration - ferwoods

Don't purchase from this dealer because it about how much they can get from you. Always remember the customer comes first Chaplain Fernando Woods

Very smooth transaction and very easy to work with! - swingaducci

Very smooth transaction and very easy to work with! No back and forth negotiations too which I appreciated

Bought a good car at a fair price. - schmoo3883

Bought a good car at a fair price. The costumer service post purchase was good.

The staff was very knowledgeable, friendly and - mydas

The staff was very knowledgeable, friendly and hospitable,all in all a pleasant shopping experience.

I searched for a specific car and mileage and found it 67... - izzy

I searched for a specific car and mileage and found it 67 miles away from home at this dealership. I fell in love with the car and decided to get it. I was really leary about dealing with a dealership and sales people and getting ripped off - been there, done that. The sales staff at Seattle Mitsubishi were upfront, honest and not pushy and creepy at all. Even when I had paperwork nightmare problems and a snafu of issues with my warranty, Russ the general manager was the most professional, understanding and generous person I have ever dealt with. I even had a few hiccups with the car and between Russ and Al, the service manager, I didn't miss a day of work and my car is running great and back at home. If you ever want to go to a dealership that wants to make you happy and customer service is the most important thing...go to Seattle Mitsubishi. They are wonderful and when I decide to trade up - Russ here I come!!