9 Washington Mercedes-Benz Dealers

Worst service department I have ever dealt with. - djtrob

Worst service department I have ever dealt with. Mercedes-Benz Sprinter vans are also very unreliable vehicles and constantly have issues. I have owned every major brand of cargo van and sprinter vans are a definitely not dependable. I put my van in the shop and they did not even start to work almost a week later! They never give you a solid date of when your repair will be complete. I had an issue with my van last summer because of a check engine light and the turbo leaking it was repaired under manufacturers extended warranty This summer the same problem happened and they told me that it’s not covered under warranty even though I had documentation showing It was. The service department does not answer phone calls they do not respond to text messages they didn’t even let me know when my van was completed. Also my service advisor “Jason” goes missing and just left me in the dark, nobody lets me know the progress of my vehicle repairs. The Mercedes-Benz customer service line is also of no help. they will pretend to listen to you but will actually do nothing at all. Save yourself some money and headache avoid Mercedes Mercedes-Benz sprinter vans.