9 Washington Mercedes-Benz Dealers

MB Lynnwood corrected our issue. - Vaughndbray.architect

MB Lynnwood corrected our issue. The video of thr repair work was informative and excellant.

Absolutely thrilled with our experience with Jordan - Amanda B.

Absolutely thrilled with our experience with Jordan Ashburn at Mercedes-Benz of Bellingham. Jordan is a true Mercedes-Benz specialist! From the basic facts to the custom (fun part). He is your guy! The moment we walked in, we felt right at home—there was no pressure, just genuine assistance. Jessica Gonzalez made the paperwork quick and informative. We were especially grateful for the fidget activities Jordan provided to keep our little guy entertained while we ironed out the final details. Fun Fact: Jordans animal sketching skills.... Top tier! Our seven year old was highly entertained! To be honest, I was too! Now that we’ve been driving our new car for a few weeks, we've encountered a couple of minor "new car" hiccups. This is where the real tests starts....... Jordans quick and effective responses demonstrated that he stands by his word and values our satisfaction not only in him as a specialist, but in Mercedes as a whole. His approach reflects a deep respect for his customers, making it clear that he is not just there to sell cars but to build trust and lasting relationships. Jordan's integrity shines through in his genuine commitment to his customers. He prioritizes transparency, ensuring that you understand every aspect of the buying process and the Mercedes line up without any pressure. Jordan has checked in on us and our vehicle and he has made our experience with Mercedes one that we tell all our friends about. We’re already looking forward to calling Jordan when it’s time to buy a SAFE vehicle for our soon-to-be 16-year-old Son. If you’re in the market for a vehicle, I can’t recommend Jordan and the staff at Mercedes-Benz of Bellingham enough! 

I was treated with the utmost respect by everyone - frhodeshotice

I was treated with the utmost respect by everyone involved with the purchase of my vehicle. Everyone was also very professional and knowledgeable with explaining all the details of my vehicle.

I recently brought my Mercedes GLE into this dealership’s - CB

I recently brought my Mercedes GLE into this dealership’s service department to address a manufacturing defect in the air-conditioning ductwork beneath the dashboard. My experience, unfortunately, was nothing short of disappointing and has left me questioning the integrity of their service operations. The service advisor insisted that the rattle I heard was caused by the sunglasses holder, which had already been replaced previously and was definitively not the issue. Despite my reservations, I allowed them to replace it again, only for more time to be wasted on a misdiagnosis. This was frustrating enough, but the problems didn’t end there. My vehicle was in their care for approximately ten days. Upon picking it up, I discovered that the windshield was cracked completely across. The service manager claimed this was due to an existing crack—one I had never observed before dropping off the vehicle. What makes this even more egregious is their blatant double standard: their loaner car agreement states that customers are responsible for windshield damage while the vehicle is in their possession. Yet, they refused to take any accountability for the damage to my windshield while it was in their care. Adding insult to injury, there was noticeable leather damage on the dashboard, evidently caused during the warranty repair work. This kind of careless treatment of a luxury vehicle is simply unacceptable. If you value your vehicle and expect to receive it back in the same—or better—condition than when you dropped it off, I urge you to avoid this service department at all costs. My experience demonstrates a lack of attention to detail, poor communication, and an unwillingness to take responsibility for their mistakes. I expect better from a dealership representing a luxury brand, and you should too.

I was in need of a new car and I done extensive research. - Wilson

I was in need of a new car and I done extensive research. I dreaded going to a dealership and the buying experience. It had been 15 yrs since buying my last car and I just knew a root canal would be a better experience than the car buying one. Larson Motors had the vehicles we liked and so I reached out to the sales team and met Tyler, later Vlad and Emil. This was the experience, I should have had many years ago - professional, listened to my needs knew the vehicle and features. Every step of the way mattered to me in how I was cared for by Merceds-Benz of Tacoma. I left a happy customer feeling like the deal was a win-win and thrilled with my choice in garage. Thank you sales team!

My car had more damage after they serviced it than there - bigpharma24

My car had more damage after they serviced it than there was when I first brought it in. I towed my car in with a blown motor which is a recall issue for my specific model. They neglected to tell me when I dropped it off that it would take over a month to fix. I guess (based on their policy) they consider 5 weeks to be “a timely manner.” The staff had reached out to me once after running a diagnostic and ordering parts. From then until pickup (5 weeks later), I hadn’t received a single communication from anyone at this facility. Other reviews talk about a “service advisor” who communicated with them. Apparently my service advisor’s name was Taylor, but they never reached out. The only reason I even have the name of this service advisor is because I escalated this issue up to Director of Operations. No one called, texted, or emailed anything to me throughout the 5 weeks they had my car for. To have my car out of my possession for weeks while no one gives me any updates was a terrible customer experience. I had called the location myself on numerous occasions looking for updates. The majority of my calls were either hung up while waiting on hold, answered and then immediately hung up on, or transferred to the wrong department entirely. I wasted countless lunch breaks trying to get an update only to end up with nothing from their non-communicative staff. Upon receiving my car, I got a multi-point inspection. The inspection came back saying my radiator was displace “due to impact.” I found this to be surprising because my car had never had any impacts or accidents previously. Luckily, I took my car to another auto shop in Ellensburg prior to towing it to Steve Hahn’s where they were able to verify that my radiator was not out of place when they had it. Seeing that the car was towed to Steve Hahn’s (w/o a radiator issue), I know for a fact that the service department is responsible for this damage. Despite this, they tried to charge me over $600 to get it fixed. On top of that, Trent in the service department suspiciously instructed me to “not mention the radiator to corporate” if I chose to file a complaint. The reason he stated was that my service might not be covered under warranty if Kia thinks my radiator caused my motor to blow up. Since the car was diagnosed and the warranty was verified over a month prior, I found this to be an unethical attempt at covering up their workmanship errors. When I escalated this issue, Jared Lingle said he was willing to see the evidence I had. Within minutes of getting off the phone, he proceeded to block my email so I couldn’t send him this info. I tried calling Kia corporate about it and they said that “only the independent locations handle workmanship issues.” In addition to the radiator they damaged, I also had a dead battery, a leaking wiper fluid bottle, an oil leak, brakes hanging on by a thread, and a clogged CAT. None of this was caught in their multi-point inspection, and I’m positive these issues were not present when I towed the car to them. Within 4 hours, my car was back in the service department but this time at George Gee’s Kia in Liberty Lake, WA. They were skilled enough to catch these problems in their multi-point inspection. George Gee’s Kia did the exact same inspection within 24 hrs of picking up my car from Steve Hahn’s Kia, but Steve Hahn’s didn’t catch any of these issues which speaks to the lack of skill in their service department. To the Steve Hahn’s Kia staff, I wouldn’t come back to your location for service if it was my only option in the whole PNW. I’d rather tow my car across state lines to go elsewhere after the horrible service I received. Your customer service and communication are non-existent. Your service department is shady, inept, and has no regard for handling vehicles safely. Based on Kia’s policy, you can damage my car while it’s getting serviced. For these reason, Kia as a whole has lost me as a customer and Steve Hahn’s is at fault.